If you need to delete your account, please log in to your account, then follow the steps below.
Step 1: Go to the delete account page
Please click the Avatar icon in the upper right corner, followed by [Security] and then [Delete]
Step 2: Confirmation of Notes
Please read the notes and risk warnings carefully before deleting your Pionex account. Then click [Confirmation] solve the captcha verification(if applicable), and click [Next Step] in order.
Step 3: Withdrawal of assets
If you still have assets in your current account, follow the instructions in Step 2 and click on [Next Step], you will see the following page. Please follow the steps in the picture to process and withdraw your assets.
Step 4: Delete account
If you have already withdrawn your assets, then after you click [Next Step] as instructed in Step 2, you will be directed to the 2-Factor authentication page.
Enter the relevant verification codes to verify and click the [Confirm] button. Next, you will be directed to the identity verification page. Enter your identity-verified ID number and click [Submit], then the "Deleted" prompt will appear notifying you of successfully deleting your account.
Please note that account deletion is irreversible. Once your account is deleted, you will no longer be able to access it or view any data associated with it.
FAQ:
Q: What does "Unique ID" refer to?
A: The "Unique ID" is the official identification number found on the document you provided during the identity verification process. This typically includes your:
ID Card number
Passport number
Driver’s License number
Q: What should I do if my document number has changed due to renewal or moving to a new region/country?
A: If your ID number has changed (e.g., you received a new license after it expired or moved to a different region/country), please notify Pionex Support for assistance.
Q: If I delete my account, can I sign up again immediately?
A: No. If you have deleted your account and change your mind, there is a 30-day waiting period. You will be able to create a new account once 30 days have passed from the official date of your account deletion.
Q: I cannot log in to my account. Can Pionex assist me in deleting it?
A: For security reasons, account deletion must be performed by the account owner personally. If you are having trouble logging in, please contact Pionex Support. We will help you regain access so that you can manage or delete your account securely.
Q: I'm having trouble receiving relevant verification codes, how can I resolve this?
A: How to solve the Can't Receive Email Verification Code issue.
How to solve the Can't Receive SMS Verification Code issue.
Q: The system is prompting 'invalid verification code.' How can I resolve this?
A: How to solve the Email/SMS Verification Codes wrong issue.
How to solve the 2FA Code Error.
Q: Can I still close my account if the ID document used for identity verification has expired?
A: Yes. The system verifies your identity based on the information submitted during your original identity verification. An expired document will not affect the account closure process.
Q: Why am I unable to complete account closure after entering my identity verification information?
A: Please ensure that the ID number you entered matches the information submitted during your original identity verification. If you have renewed or replaced your ID document, please use the information from the document originally used for verification. If the original document has been lost or you are unable to confirm the information previously submitted, please contact Customer Support for assistance.