Skip to main content
All CollectionsCustomer FAQs
When will I get my edited photos?
When will I get my edited photos?

Understanding orders and delivery

Carissa Vowels avatar
Written by Carissa Vowels
Updated over a week ago

Each editor’s profile lists his turnaround time. The order should be completed within the time the editor lists.

You'll receive a notification within Pixlmob as well as an email once the editor has delivered the final edits for an order. Before the editor can get paid, it is important for you to complete the order by marking the final edits as approved.

If the editor fails to deliver the media by the order's deadline, please dispute the order from your Pixlmob account. Our team will review the dispute and be able to issue a refund to your Pixlmob account.

Learn more about the vendor's average turnaround time here.

Did this answer your question?