Managing Homeowner Accounts
Day-to-day account, hardware and plan changes for existing homeowners
14 articles
- Understanding Member Statuses on the Members List
- How can I deactivate a member’s account?
- What happens when a member moves houses?
- How can I see expired offers?
- How can I see a Member’s MHR?
- How do members connect a smart thermostat?
- What hardware and sensor setup is included with the monthly Detect subscription?
- What do members get from being on a SmartMaintenance Plan?
- What questions do members commonly ask?
- What emails do my customers get?
- What do my customers see in the app?
- How can I find a member's order they've placed through the app?
- How can I update or change the filter size or other details?
- How do our members or we add unmonitored filters for filter re-ordering?