Find where the review disappears: from the app, from the product page, or only from a photo or rating display. Start with the matching check below.
The review is absent from Sternify
Clear Manage reviews filters; check the import’s failed-row report.
Review exists, but is absent from the product page
Check publication, product assignment, and the page’s template.
Only a photo or video
Check that media item’s publication status.
The count differs
Compare published reviews for the same product, not the whole store.
1. Check the review record
Open Reviews → Manage reviews. Clear filters and find the review.
Check that it is Published and assigned to the product you are viewing.
If only media is missing, check its separate publication control.
Use the publication tabs and clear the search and filters to locate a review.
2. Check the page template
Open the theme customers are using in Shopify’s theme editor.
Select the affected product’s template and confirm the Sternify review block is present and visible.
Save and reopen the product’s storefront URL.
New product with the same name? Reviews keep their Shopify product assignment. They do not automatically move to a recreated product with a different ID.
Fixed: the published review appears on the matching product page. If it still does not, send support the URL and screenshots of the review record and template block. For installation steps, see Add review widgets.