Swiss Activities AG Help Center

Questions about activities and bookings

28 articles

Getting started and general information

Where can I find inspiration for my trip?

How to find the right activity?

Where can I find itineraries for Switzerland?

How do I know if and when an activity is available?

Booking and payment process of an activity

How can I book an activity?

What payment options are available?

How do I use a voucher?

How do I receive my ticket?

How many tickets will I receive?

I have booked an activity for several people. Now my name is on every ticket. How can I change this?

Where can I find my booking number?

I selected the payment option "pay by invoice" but haven't received an invoice

I have a group / team event request

I haven't received a booking confirmation but my money got deducted

Cancellation and changing of my booking

How do I know if I can cancel my activity?

How do I cancel my booking?

I cancelled my activity but haven't received my money

How can I change the date or time of my activity?

Questions about booked activities

How to book a Glacier Express seat reservation and menu

What time does my activity start?

How do I contact the provider of my activity?

Where do I find the meeting point for my activity?

I have a specific question about a booked activity

Questions on the day of the activity

How do I check the timetable for my activity?

I'm running late for my activity. What do I need to do?

What if I can't find the meeting point?

What if my activity needs to be cancelled due to bad weather?

What if I can't find my guide?