Questions Teachers & Staff May Have:
How Do I Log In?
TalkingPoints offers multiple sign-in methods: web app or mobile app.
We recommend starting with the web version.
Account creation methods:
Clever Accounts: Sign in through Clever and create a password for TalkingPoints.
ClassLink Accounts: Sign in through ClassLink’s SSO.
TalkingPoints Connector: Use the invite sent to your email address or sign in via Google/Microsoft SSO depending on your district's email service.
.csv-rostered Accounts: Use the invite sent to your email address by your admin and sign in directly to TalkingPoints or with Google SSO.
After your first sign-in, visit www.talkingpts.org and click the “Login” button or download our mobile app for teachers (available on iOS and Android).
My Classes Are Incorrect or Missing. What Should I Do?
Clever/ClassLink/TalkingPoints Connector Accounts:
Ensure correct class assignments in Clever, ClassLink, or your SIS.
If incorrect or missing, contact your admin to adjust the SIS data and wait for the nightly sync to update TalkingPoints.
.csv-rostered Accounts:
Contact your admin to make necessary SIS adjustments and perform another upload using our self-serve .csv uploader.
Questions Families May Have:
Do I Need a Class Code?
Clever/ClassLink/TalkingPoints Connector Accounts:
No class code is needed. Families are subscribed via text automatically.
If families use the app and are prompted for a code, wait 2 days for the information to sync to the Families app. If it has not appeared after 2 days, verify contact information in the SIS.
Reach out to your admin for adjustments and wait for the nightly sync.
.csv-rostered Accounts:
No class code for .csv-rostered families.
Check student details in TalkingPoints; if not listed as a contact, contact your admin for SIS adjustments and perform another upload.
My Contact Information Is Incorrect. What Should I Do?
Clever/ClassLink/TalkingPoints Connector Accounts:
Families should provide the correct contact info to their teachers.
If the teacher can’t update it in the SIS, admins can adjust it.
Nightly sync will update TalkingPoints after a couple of days.
.csv-rostered Accounts:
Families should send the correct info to a teacher.
Admins can perform another upload using the self-serve .csv uploader.
One of My Children Isn’t Showing Up in the TalkingPoints for Families App. How Can I Add Them?
Clever/ClassLink/TalkingPoints Connector Accounts:
Ensure the person is listed as a contact for the student with the correct mobile number in Clever, ClassLink, or the SIS.
Admin adjustments in the SIS will trigger the nightly sync.
.csv-rostered Accounts:
Check student details in TalkingPoints.
If the family member isn’t listed as a contact, reach out to your admin for adjustments and to perform another .csv upload with the updated information.