Hey there!
While Help Centers are invaluable resources, they may not address every question or resolve every issue you encounter. If you require personalized assistance, we are here to help.
To reach our support team, click the chat bubble in the bottom right corner of any Taplio page. Our AI assistant answers first, and our team takes over in the same chat whenever needed.
After that, you can click on the "Chat with us" button, which will open a new chat with our support team.
If you click on "Messages", you will also be prompted with the "Chat with us" button in order to start a new chat.
If you are browsing through the Help section, you will also be prompted to begin a new chat.
To see your previous conversations with us, check Viewing Previous Conversations in Chat.
To help us assist you quickly, please give us as much information as possible about your question. Feel free to attach a video recording or a screenshot of the issue you're facing. This visual context really helps our team and speeds things up.
Our team replies in English, Monday to Friday (CET), and you'll get an email notification when we reply.
Thank you for choosing Taplio! We look forward to assisting you.