All Collections
Shift planning
Using shift plans, round robins, editing and more
Shift schedule
Editing, draft and publish
Publishing shifts
Manually adding and editing shifts
Managing conflicts in the schedule
Clearing the scheduleLearn how the 'clear shifts' tool works
Collecting surfer availabilityLearn how to collect and use your team's availability when scheduling
Review shift change or swap requestsHow to view schedule change requests from your team.
Scheduling 'on-call' using fill shiftsHow to use fill shifts in the schedule
How to use the auto-schedule shifts toolHow to automatically schedule the best shift for each agent
Time off
Syncing your time off to the schedule
Managing time offUnderstanding and troubleshooting time off in Surfboard
Finding your time off iCalHow to find the iCal link from your system to track your team's time off
Creating a Google Calendar for time offA guide to creating and managing your own time off calendar in google
HiBob time off (iCal) troubleshooting