Welcome! It looks like you’ve successfully activated your Tenant Portal for your rented unit! This portal is designed to make your renting experience as smooth and convenient as possible.

So, what exactly is the Tenant Portal? Think of it as your all-in-one hub for managing everything related to your rental. Whether you need to make a payment, submit a maintenance request, or access important documents, it’s all right here at your fingertips. We’re excited to have you on board and hope this tool makes your rental experience hassle-free!

Below are descriptions for each section you will encounter in the Tenant Portal. You can access the tenant portal from your computer's web browser, your smartphone browser, or the iOS and Android app.

Upon first login to your tenant portal, you'll be presented with a short onboarding session on what you can do with the portal - this includes being able to create maintenance requests, purchase renters insurance, make rent payments online, and add a default payment method to your account. You can choose to skip the onboarding, but you will be prompted later to add a payment method if you choose not to add it during the onboarding.

Step 5 in the onboarding process asks that you create a default payment method to your portal. This can be a credit card, debit card, bank account, Apple Pay, or Google Pay. To learn how to add a new Payment Method, read the article: How to Add a New Payment Method on the Tenant Portal.

Once you are completed with the onboarding, you will have access to the following areas on the portal:

The Home Screen is an overview of your account. Your tenant portal may look different from the examples based on what your property manager has set. If you are missing any features shown here that you'd like to use, please contact your property manager to activate those features.

If all the features are active, you’ll see your Current Balance at the top, Next Recurring Payment Amount and Due Date, Upcoming Charges, and any Announcements made by your property manager.

From the Home Screen, you can also quickly Make a Payment, view your CashPayment Slip for Western Union, Add a New Auto-Pay, and Create a New Request.

The Payments tab is where you will view your Payment History. Here is also where you can set up Auto-Pay, Make a Payment, and view your CashPayments Slip. Also, view your lease ledger here to see all charges and payments.

The Insurance tab is where you upload your renter’s insurance information if your property manager requires it. You will be able to upload a copy of your insurance for proof. If you already have, your renter’s insurance information will show up here. You will also be able to use the Get Insurance button to get insurance from Lemonade if you don't have Renters Insurance.

The More tab will have two items tucked away in there that you can click on. These would be Requests and Announcements. Below is a description of what both do:

The Requests tab is where you can make Tenant Requests and also view the status of previous requests. For example, if you need something fixed in your unit, you can make that request here and view the progress of each request.

The Announcements tab is where you’ll view important property manager announcements. This could be information about when they might be entering your residence for general maintenance, landscaping, and more. Announcements sometimes will also appear on the Home page or through email or SMS.