In this article, find out how key Dashboard users can access details about individual Tended devices, including their last known location and assignment info.
This information may help with investigations, reporting or simply support locate a lost device.
What last known details are available in the Dashboard?
Please note: last known device details are accurate at the last time the device has cellular connection. Some details will be lost of a device is unassigned from an organisation's Dashboard.
Project assignment - name of the last project the device was assigned to
Site assignments - name of the last site the device was assigned to
Device mode - last known device mode, either Asset or Wearable
Asset type - if applicable, the last known asset type assigned. i.e. "RRV"
Last known location - coordinates of the last reported device location
Firmware version - devices firmware version number
Battery level - devices last known battery percentage
Who can access last known device details?
Users with the following default user role can access the last known device details:
Super admin
And, users with a custom role containing the following permission can access the last known device details:
Manage organisation devices
How to access last known device details
Log onto the Tended Dashboard
Click on the "Settings" tab at the top of the screen
Click on the "Devices" tab
From the device list, locate the device ID you want to view details for
Click the "Details" button
A modal will pop up with the last known device details
Any questions or issues?
We're here to help! Simply pop us an email at support@tended.co.uk, WhatsApp us on +44 (0) 7713682625 or chat with us via the help button at the corner of this page or within the Dashboard 😊