The Ticket Actions menu lets you quickly interact with any ticket once it’s selected. Simply click a ticket to highlight it (it will turn dark gray), then choose an action from the top-left menu. Below is a breakdown of available actions:
View Option
Opens the full ticket view, including:
The ticket's complete information
The mapped work area
Excavation details
Click "Show Ticket List" to return to the main dashboard.
View Options
Access communication and activity history or share it with others:
History – View a log of activity for that ticket.
Send to Email – Send the ticket directly to another email address.
Send to Me – Quickly email the ticket to yourself.
Attachments – View any documents or files attached to the ticket.
View Responses – See Positive Response updates from utility members (only available if they’re enrolled).
Create Options
Generate a new ticket using information from an existing one:
Copy – Creates an exact duplicate of the selected ticket, including the work area map.
Copy As > DigUp – Used to submit a DigUp ticket when reporting damaged or exposed lines.
Print Options
Choose your preferred print option:
Print – Standard print view (without utility member responses).
Print with Positive Response – Includes utility member responses alongside the full ticket details.
🧠 Learn How To:
Need Help?
If you experience any issues or have questions, contact the Texas811 support at:
📞 888-776-6077