All Collections
Appointments
Deliveries, Pick ups and Swaps
My building requires a Certificate of Insurance (COI) -- can you provide this?
Is there a fee for delivery, assembly or pick up?
How do you assess damage when furniture is returned?
What if I miss a confirmed appointment?
I placed an order. Now what?
What if I need to return my furniture early?
How much advanced notice do I need to provide to schedule a pick up?
Should I tip the service team?
Will you remove my mattress, bedding or rug I rented with you?
What if an item doesn't fit into my home?
Do I need to reserve my elevator prior to my appointment?
Can I edit my order prior to my delivery appointment?
Can I swap furniture?
How long are your appointment windows?
I'm running late. Will the service team wait for me?
How will I know the service team has arrived?
What should I expect on delivery day?
Do I need to be present for my appointment?
How do I schedule my delivery appointment?
How quickly can I have my furniture delivered?
Will all of my items arrive together?
Do you deliver to walk ups?
What if I need to reschedule my appointment?