Seller FAQ
Selling FAQ
57 articles
- What does it cost me to fulfill my items on the marketplace?
- What are the benefits of becoming a seller?
- My business name references our website. Is that allowed?
- What are the terms and conditions to being a seller?
- I own a store/website already. Can we easily integrate and sync?
- Is it easy to add products?
- Adding Products Guide
- As a seller, should I insure the orders I ship?
- Can international sellers join the marketplace?
- I have a negative balance. What needs to be done?
- I plan to go on vacation. What do I do?
- As a seller, how do I get paid, and when?
- Can I set my own shipping rate? Where can I ship to?
- Do I have to have a PayPal account to be paid?
- I received an order but there is a problem on my end to get it shipped out. How do I contact the customer?
- Can we list trading card breaks on the marketplace?
- How do I fulfill an order and mark it as shipped?
- Do I have to ship orders with a tracking number?
- Are images of products required? Can I place marketing in images?
- Can we add digital cards or products?
- Can I see how many people and what products are liked? Can I send offers to people who have liked the products?
- A buyer contacted me about a refund or a missing package. What do I do?
- I want to make sure products are placed in "collections" so that people can find them. How can I do this?
- I accepted an offer, however the buyer has not paid or rejected it on their end. Can I rescind the offer?
- Can I disable or delete products I have added?
- Seller Protection Policy
- As a seller, can I cancel an order?
- How do I use AI & ChatGPT to create product descriptions?
- How do I create a Daily Deal?
- Can I remove my product from the Daily Deals early?
- As a seller, can I offer free shipping?
- I have concerns about an order or missing stock. What do I do?
- Can I offer free local pickup?
- How does the SquareUp Connector work?
- How does the BigCommerce Connector work?
- How do I set up the Shopify sales channel?
- What things should connected stores pay attention to?
- Can I upload a CSV of products?
- How do I setup the eBay Connector?
- How do I file an insurance claim on the shipment label I purchased through the marketplace?
- In my partner dashboard, I show that there are pending products in the update Q. Is there anything I can do to speed it up?
- I see you are offering free shipping. As a seller, do I pay for this?
- My shop is connected and orders are coming back via the sync to us with fake emails. Why is this?
- Should I delete disabled products?
- How do I connect my Shopify store?
- Can I add staff to my seller account?
- I am trying to import initial items from eBay to your marketplace, however, none are showing up. Why is that?
- Why does my order show as "partially refunded" when I shipped the entire order?
- How do I obtain the necessary information from Shopify so that your team can complete the integration?
- Can I automatically change my prices on the marketplace when syncing from another platform?
- Why can I not find my product on Google Shopping, as you stated my products will be promoted there?
- As a seller, I am concerned about payment fraud. What protections are in place?
- When looking at my product list, how do I know if a product is set to an auction?
- As a seller, can I end an Auction early?
- The winner of one of my auctions did not pay within the 48-hour requirement. Will I get a notice and what happens?
- As a seller, how do I create an auction for my product?
- What happens if my product does not sell at auction? Does it automatically relist?