Insurance (Professional Subscribers in South Africa)
These FAQs address how to manage medical aid billing and reimbursement within Trova. Learn how to generate insurance claims, send invoices to medical aid companies, and optimize your invoicing for smooth medical aid reimbursements.
14 articles
How often do insurance companies send payments?
What are procedure codes used for?
How do I add a procedure code?
What happens if the procedure code is in the system?
How does the procedure code affect insurance billing?
Can I add or edit procedure codes in billing?
What if the procedure code is not in the system?
How do I ensure accurate medical aid reimbursement for clients?
How do I ensure accurate reimbursement for sessions billed via insurance?
Where do I update the procedure codes for each service?
Can I mail invoices to insurance companies to claim for reimbursement?
What happens after I send the invoice to the insurance company?
What should I do if I do not receive reimbursement from insurance?
How do I attach a document for an insurance claim email?