This article is for practices and customers using Updox. Business partners, see How to Contact Partner Support.
What are Customer Support's hours?
Customer Support is open Monday through Friday, 8:00 AM to 6:00 PM Eastern Time.
Customer Support is closed on Updox holidays. See "When is Updox closed for holidays?" below.
How do I contact Customer Support?
During business hours, use live chat for the fastest help. You can start a chat two ways:
From your Updox Inbox: Click the Need Help? button in the lower right corner.
From the Updox Support page: Click the chat button in the bottom right corner of the Support page.
How do I contact Support after hours or on weekends?
Fill out the form on the Updox Support page. For the quickest response, use live chat as our AI assistant can answer most support related questions 24/7.
When is Updox closed for holidays?
Updox offices are closed on these holidays:
New Year's Day
Martin Luther King, Jr. Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas
What if a holiday falls on a weekend?
Saturday: The holiday is observed the Friday before.
Sunday: The holiday is observed the Monday after.