Video Chat

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13 articles

Video Chat - Video Quality/No VideoVideo chat video is choppy and slow/ Unable to view

Video Chat - Device CompatibilityVideo Chat Connectivity Issue? This article is for you!

Video Chat - Android TroubleshootingAndroid Troubleshooting

Video Chat - SoundUnable to hear video chat participant

Video Chat - Unable to find MicrophoneIssues with microphone not being detected.

Video Chat - IOS TroubleshootingIf you need video chat help with your IOS device

Video Chat OverviewHow to open your Video Chat waiting room, check your camera and audio, change Video Chat settings, invite patients, start one-on-one or group video chats, add phone calls, and find…

Video Chat Waiting Room: Tips and TricksThe Waiting Room in Updox's Video Chat makes managing your telehealth visits easy and intuitive. You can send invites to patients right from your waiting room management view.

How to Use Interpreter Services in Video ChatHow to add an interpreter to a Video Chat before or during a visit, which languages are available, and what patients and providers see when an interpreter is requested.

How to Turn Off Emoji Reactions for Video Chat VisitsHow to turn off Apple's Reactions feature on iPhone, iPad, and Mac so gesture-triggered emojis, like hearts, balloons, and confetti, don't show up during Updox Video Chat visits.

What Patients See During a Video Chat VisitA walkthrough of the patient's side of an Updox Video Chat visit: getting the invite, allowing the camera and microphone, waiting in the Waiting Room, using the toolbar during the…

How to Switch Your Video Chat ProviderHow to change your Video Chat provider from Default to Alternate to fix video or connection problems during Video Chat visits.

Telehealth OverviewAn overview of Updox Telehealth: Video Chat for virtual visits and HIPAA-compliant Secure Texting and SMS, what each one does, and where to learn how to use them.