Note: This article is about the card your practice uses to pay Updox. To collect payments from patients, see How to Use Updox Payments.
How do I update the credit card on my Updox account?
The Updox Account Support team sends you a secure, encrypted link to update your card.
Important: Never send your credit card number by chat or email. Only enter it through the encrypted link.
Step 1: Ask for an encrypted update link
Contact Updox by chat or email and ask for an encrypted credit card update link:
Chat: Use the chat in Updox, or go to updox.com/support.
Email: billing@updox.com. This goes straight to the Account Support team.
Step 2: Give your account information
Include:
Your first and last name
Your email address
Your account name
Your individual support PIN
Step 3: Update your card
You'll get a reply with an encrypted link.
The link expires in 24 hours.
Update your card right away to avoid any interruption to your Updox service.
What if my update link expired?
Contact Account Support again by chat or at billing@updox.com and ask for a new encrypted link.
Who do I contact with other billing questions?
Email billing@updox.com to reach the Account Support team.