Skip to main content

Faxing

15 articles
Failed FaxesFaxes
Failed Outbound FaxesWhat are common troubleshooting steps for fax sending issues in Updox?
Outbound Faxes OverviewHow to find the Outbound Faxes page, see the status of faxes you've sent, cancel a fax, and delete a sent fax.
Fax Blocklist OverviewHow to block spam fax numbers with the Fax Blocklist, who can add or remove numbers, and what happens to faxes from blocked numbers.
How to Use Updox Electronic FaxA quick guide to receiving, editing, sending, and tracking faxes in Updox, including sending faxes to the patient chart and handling failed faxes.
Fax CoversheetsHow to find, create, edit, duplicate, and delete fax coversheets in Updox, how to set a primary coversheet, which variables you can use, and how to choose a coversheet when…
How to cancel a pending FaxHow to cancel a fax that's still pending from the Outbound Faxes page, what each status after cancelling means, and how cancelled faxes are charged.
How to Fax BackHow to fax pages back to the sender of a fax in your Updox Inbox, including choosing pages, adding a message, template, form, or attachment, and choosing a cover sheet…
Advanced Fax Routing: Getting StartedHow to turn on Advanced Fax Routing, what happens to your existing fax rules when you upgrade, where to find routing settings, and how to add, edit, and delete routing…
Faxing: WebhooksWebhook events for Updox faxing: the inbound_fax event for received faxes and the outbound_fax event for sent-fax status updates, with payloads, field descriptions, and status values.
How Advanced Fax Routing Chooses Which Rule to UseWhat happens when an incoming fax matches more than one Advanced Fax Routing rule: how Updox ranks rules from most to least specific, applies only one rule, and why you…
How to Configure Fax SettingsFind your practice’s fax numbers, give each fax line a nickname, and set where incoming faxes are routed and tagged.
How to Route a Fax Line to a QueueSend a fax line’s incoming faxes straight to a queue, so only the users in that queue can see and work them.
How to Send Faxes from a QueueTurn on Fax from Queues, send a fax from a queue, choose the From number, and control who can see the sent fax.
How to Create a Fax CoversheetCreate a custom fax coversheet, add your logo and personalized details with variables, and set it as your primary coversheet.