What is Broadcast Reporting?
Broadcast Reporting shows how your Broadcast messages did. You can see who each message was sent to, how it was sent, when, and whether it was delivered or failed.
How do I open Broadcast Reporting?
In the left-hand menu, click Broadcast.
Click the Reporting tab in the top right corner.
How do I run a report?
Choose your search options:
Option | What to enter |
Time Range | Daily for one day, or Date Range for more than one day |
From | The day or days you want to see |
First Name | A patient's first name. Leave blank to see all patients. |
Last Name | A patient's last name. Leave blank to see all patients. |
Contact Info | An email address or phone number. Leave blank to see all patients. |
2. Click Search.
What does the report show?
Each row shows:
Patient name
Contact information (phone number or email)
Method the Broadcast was sent by (text, email, phone, or portal)
Date and time the message was sent
Status of the message
How do I see only delivered or failed messages?
Click a status filter above the results, such as Delivered, to show only messages with that status.
How do I check if a Broadcast reached a specific patient?
Go to Broadcast > Reporting.
Choose the date or date range.
Enter the patient's first name, last name, or contact info.
Click Search.
Check the Status column.