Walkies Journal is the free app for your clients, the pet owners. Once they connect it to your business, they can follow walks live, see reports and photos, book, pay invoices and message you, all in one place.
Who it's for
Pet owners whose pet sitter or dog walker uses Walkies. It's free for them, on iPhone, iPad and Android.
Each client connects to one business at a time. Two owners in a household can each connect, with their own account.
Connecting
Send a client a connect link from their profile. They tap it, download the app and sign in. See How do I connect a client to the Walkies Journal app?
New clients can fill in their own details with a link. See How do I send a client a link to add their own details?
For your client's side, see Getting started with the Walkies Journal app.
What clients can do
Follow walks live: the map, the time and each update as you add it. See How do I follow a walk live?
Reports and photos: routes, updates, photos, videos and your notes. They can save photos, react, and live chat with whoever is doing the walk or visit in its Feed. See What can I see about my pet's walks and visits?
Book: request appointments, several dates, stays or an arrival window, once you've turned on client booking. You accept or decline each request. See How do I book with my pet sitter?
Cancel: cancel their own appointments, if your cancellation policy allows it. See How do I set my cancellation policy?
Invoices: see what they owe and what they've paid, and pay with Walkies Pay, a payment link or auto-pay. See How can I pay my pet sitter?
Messages: chat with you in the Messages tab. See How do I message my pet sitter?
Bulletins: read the news you post for every client in the Bulletins tab. See How do I read my pet sitter's bulletins?
Contracts: read and sign the contracts you send. See How do I sign a contract?
Documents: share files with you, like vet records, and see files you share. This needs you to be on Walkies Max. See How do I share a document?
Pet profiles: add and update their pets, like their vet, food and medical needs. See How do I add a pet?
Vaccinations: add vaccination records. This needs you to be on Walkies Pro or Max, and certificates need Walkies Max. See How do I add a vaccination record?
Their details: update their address, access information and emergency contact. See How do I update my details?
Notifications
Clients choose push notifications, email, SMS or WhatsApp, and which messages they get, like walk started or new invoice. SMS and WhatsApp need you to be on Walkies Pro or Max. You decide which notifications are sent at all. See How do I choose my notifications? and How do I choose which notifications all my clients get?
Do clients need the app?
No. Clients without the app get everything by email, and every link opens in a web browser on any phone or computer:
Appointments: an email when you book, change or cancel an appointment, with a link to see it.
Walks and visits: an email when you start and finish, with a link to the full report: walks, drop-ins, pet sitting and stays, with the route, photos, updates and notes.
Invoices and receipts: an email with a link to see the invoice and pay it by card, Apple Pay or Google Pay with Walkies Pay.
Messages to all clients: sent by email to clients without the app.
They only need a connected Walkies Journal account to book with you and to message you one to one. Make sure Emails is turned on for clients who don't use the app.
Good to know
Clients you add by hand start with every notification channel off. Turn on Emails so they get their reports and invoices. See How do I choose which notifications a client gets?
In the app, clients can chat with the Walkies team for help with the app itself. Questions about bookings and invoices come to you. See How do I get help with the app?