⚡️ Quick Answer
You Account Settings are access by clicking your Profile Picture in the upper right hand corner of the web platform and mobile app. Update account details (include username, email, and password), manage your membership, and delete your account.
🔑 Setup for Success
• You can access settings with or without an active membership to THE COLLECTIVE by WatersAbove™
• You can only manage your membership from the web platform
✅ Step-by-Step
1️⃣ Update Your Display Name
Open the app (or visit app.watersabove.com)
Click on your Profile Picture in the upper right hand corner
Click 'My Account'
Click on Display Name (and wait for the Pop-Up to appear before typing
Update your Display Name
Click Save
For Display Names, please note the following:
2-25 character limit
Title Case sensitive (e.g., 'adam smith' becomes 'Adam Smith')
No emoji
No symbols
No non-linguistic characters
No punctuation
No numbers/digits
2️⃣ Update Your User Name
Open the app (or visit app.watersabove.com)
Click on your Profile Picture in the upper right hand corner
Click 'My Account'
Click on User Name (and wait for the Pop-Up to appear before typing
Update your User Name
Click Save
For User Names, please note the following:
2-25 character limit
First character must be a letter
No more than 5 numbers consecutively
No more than 7 numbers total
No symbols
Numbers and Letters only
No more than 5 identical letters in a row
3️⃣ Update Your Date of Birth
Click on date
Click chevron next to year to quickly sort through years
Click chevron next to month to quickly sort through months
Select Date
🐛 Known BUG
Last updated February 9, 2026
Select one day ahead of your desired date. (e.g., Selecting February 10th, will show up as February 9th)
4️⃣ Update Your Email
Open the app (or visit app.watersabove.com)
Click on your Profile Picture in the upper right hand corner
Click 'My Account'
Click on Email (and wait for the Pop-Up to appear before typing
Enter your new Email Address
Enter the 6-digit code sent to the new email address
Click save
5️⃣ Update Your Password
Open the app (or visit app.watersabove.com)
Click on your Profile Picture in the upper right hand corner
Click 'My Account'
Click on Password (and wait for the Pop-Up to appear before typing
Enter your current Password
Enter your new password then confirm your new password
Click save
6️⃣ Manage Your Membership
⚠️ This can only be done from the web platform.
For the most up-to-date steps, visit Manage Your Membership
7️⃣ Support
Our support modal is accessible via Settings.
Open the app (or visit app.watersabove.com)
Click on your Profile Picture in the upper right hand corner
Click 'Support'
This opens our Support modal
From our support modal you can access Help Articles ('Help' tab), receive help from our AI chat, or message our human support team ('Messages' tab). Message history will be available there at any time. All support correspondence will be sent to your email as well.
8️⃣ Delete your Account
For all the up-to-date steps and disclaimers about deleting your account, please read Deleting your Account.
9️⃣ App Version
If you are experience bugs in your account, support may ask for you to find which "App Version" you are on. To find this:
Open the app (or visit app.watersabove.com)
Click on your Profile Picture in the upper right hand corner
Click 'My Account'
Note the 'App Version' provided at the bottom of the page.
For troubleshooting, we will require that you are on the latest App Version. If you are experiencing issues of any kind, we recommend refreshing your browser -or- updating your mobile app directly from the Apple App Store or Google Playstore before continuing.
You can find what the most up to date app version is in the Footer of our Help Center.
🔟 Update Profile Picture
There are two ways to update your profile picture. You can read about how to update it while Editing MY-PORTAL or below via Settings:
Open the app (or visit app.watersabove.com)
Click on your Profile Picture in the upper right hand corner
Click 'My Account'
Click on the 'Edit' icon over your Profile Picture
Complete the Prompt to upload your desired image
❓Frequently Asked Questions
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🙋 Need More Help?
If you have additional questions, please contact support and we’ll help you out!
📖 Glossary
THE COLLECTIVE by WatersAbove— The name of the membership-only Community hosted on the WatersAbove™ Platform and Mobile App.
Display Name—This is the name that will appear on your profile (i.e., MY-PORTAL) and whenever you post in PORTAL.
User Name—This is the name that will appear next to your message in OASIS and what people will use to tag you.
App Version—This displays the current version of the platform and application your are running. Periodically we will release a new version that includes updates, new features, bug fixes, etc. To ensure you are getting the best experience it is recommended to update to the latest version (found in the footer of our Help Center).
🔗 Recommended Resources
• Navigating the App
• Forgot Password
• Community Guidelines
• Editing MY-PORTAL