Wayhome FAQs

Living in your home

Everything you need to know about living in your home

When do I pay my rent?

What is the £4.50 Home Support Cost that’s added to my rent each month?

What happens if I can't pay my rent?

Can my rent go down?

Will my rent go up?

Why is my rent different to the amount on my Tenancy Agreement?

Making changes to your property

How can I request to make a change to my property and why do I need to inform Wayhome?

What changes can I make to my property?

If I want to make changes to my property who pays for this?

How do I pay for my share of maintenance costs (when it has been agreed that costs should be shared)?

Why do I have a payment request for Limited Liability Partnership (LLP) purchase costs?

Property Maintenance

How do I report a maintenance issue to Wayhome?

How do I know what kind of maintenance issues are considered a shared cost and what are solely my responsibility?

How do I find a reliable contractor to carry out work on the property?

Can I own 100% of my home?

Who values the home when I want to buy more?

How do I buy more of my property?

Why can I only buy 5% of my home every year?

How much goes back to paying off buying costs of the home when I buy more of my home?

Leaving your home

Can you tell me to leave my home?

What if I want to leave?

Setting up utilities

How do I find the best providers for utilities?

Who are the current suppliers for the property?

Whose responsibility is it to setup and pay utilities?

LLP Tax Returns and Self-Assessment

Registering for self assessment (obtaining a UTR)_{6 articles}

Filing your Self Assessment Tax Return _{5 articles}