Tech Support & Troubleshoot

Something not working? Check here first for our common solutions.

Heidi Perry avatar Becky Mack avatar Kara Gann avatar +1
9 articles in this collection
Written by Heidi Perry, Becky Mack, Kara Gann and 1 other

How can I clear a specific website cookie in Chrome?

Clearing cookies for a single site only in Chrome.
Becky Mack avatar
Written by Becky Mack
Updated over a week ago

What is Live Chat?

Visit live chat when you need help or have questions.
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Written by Becky Mack
Updated over a week ago

General Troubleshooting Tips

If the Writable site is having trouble loading, follow these steps to troubleshoot on your browser.
Kelly Burnette avatar
Written by Kelly Burnette
Updated over a week ago

One of my students lost their writing, how can I recover it?

Restore previous versions of writing in both Writable and Google Docs.
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Written by Kelly Burnette
Updated over a week ago

Students and teachers are unable to access Writable

To use Writable the following URLs will need to be allowed through your school or district filters.
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Written by Kelly Burnette
Updated over a week ago

One of my students forgot his/her password, can I reset it?

Learn how to reset student passwords.
Kara Gann avatar
Written by Kara Gann
Updated over a week ago

Why are my Schoology assignments not loading on Safari browser?

If you're having issues with loading Schoology assignments on your device using Safari browser, follow these troubleshooting steps.
Heidi Perry avatar
Written by Heidi Perry
Updated over a week ago

My students can't access their Google Doc in an assignment.

Try these troubleshooting steps if students are having trouble with loading their Google Docs in an assignment.
Kelly Burnette avatar
Written by Kelly Burnette
Updated over a week ago

Why are my students blocked from writing?

If you've selected a "review-only" assignment, students will practice their review skills using a model response.
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Written by Kelly Burnette
Updated over a week ago