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FAQ and Troubleshooting
Get answers to our most commonly asked questions and issues.
What can I do to get better email delivery?
I can't connect to LinkedIn
Higher bounce rate than usual
LinkedIn Compliance and Validity
Accidentally deleting campaigns on Zaplify
Q: Can I have prospects in multiple campaigns?
Q: Can I import an incomplete list of prospects to do a search?
Q: Why have I received fewer prospects than what I asked for?
Q: Does Zaplify exclude my LinkedIn connections in the searches?
Q: Why are some prospects missing email addresses?
Q: Will I get the same prospects if I have already added a prospect to my campaign?
Q: How do I pause a prospect?
Q: Can I use Sales Navigator and then bring that information into Zaplify and obtain emails?
Q: What industries does Zaplify cover in prospect search?
Q: How do I exclude first-degree contacts from a campaign?
Q: What type of LinkedIn URLs does Zaplify support when uploading prospects?
Q: How do I add/update prospect information
Q: How does Zaplify decide/prioritize who to contact?
Q: Why does it say that there is a next action planned for a prospect that has already replied?
Q: Why can't I see any following actions on some of my prospects?
Q: Why does it sometimes say that a prospect is active even though it has been answered?
Q: How do I see a list of active prospects only?
Q: Why are my prospects queued?
Q: Why is my LinkedIn requests sent after the campaign is finished?