Skip to main content
All CollectionsRepayments
Why can't my deduction be confirmed?
Why can't my deduction be confirmed?

What can I do when my repayment deduction can't be confirmed and my account is presumed overdue?

Jolene avatar
Written by Jolene
Updated over 2 weeks ago

ZayZoon uses your payroll data to automatically deduct the payouts you've taken from your upcoming paycheck(s) so you don't need to worry about the repayment schedule.

You may receive this message preventing you from taking a payout if ZayZoon has not received the payroll data confirming your upcoming deductions.

Sorry, you can't take a payout at this time. We have not been able to confirm that the amount due will be deducted from your paycheck.

ZayZoon may not be able to confirm the amount of wages you've accessed will be deducted from your paycheck for a variety of reasons:

  • there may be a technical issue or service outage

  • there may be a correction in payroll data that has not yet been sent to ZayZoon

  • the payroll data may have been sent after the most recent ZayZoon update

  • there may be a change on the employer or payroll partner level

ZayZoon will automatically reset on your official pay date when the deduction for repayment has been confirmed.

If the deduction has still not been confirme, your account will turn to an Overdue status on your pay date.

Did this answer your question?