First, open the email invitation for your employer connect with the subject: 'Invitation to the ZayZoon Connect App'

Next, set your password (minimum 12 characters)

then accept the 'Privacy Policy'

and then click 'Get Started'

You'll then need to enter your profile information

and click 'Next' to complete your account setup.

You can add a new admin directly in Employer Connect.

In Employer Connect, go to the 'Manage Workforce' tab

locate the team member you want to add,

click on the three dots on the right,

click the 'Admin' option from the drop-down,

and then they will receive an invitation to create an account.

If auto invites are enabled for your account, new employees will receive an invitation. Typically, we send the invite the following day once they are added to your payroll.

While we do send invitations, we also know that there is more trust when it comes from the employer. You can find Resources when you log in to your Employer Connect account.

ZayZoon is increasingly being used as a recruiting tool and featured during employee onboarding. This article on the New Hire Advance can be included for easy reference (some situations restrict this advance, please reach out to your Client Account Manager to confirm.)

We request that you deactivate an employee directly in Employer Connect as part of your termination process. ZayZoon will update this information immediately which helps prevent employees from accessing funds that they shouldn't.

To disable an employee, log in to Employer Connect,

then click on 'Manage Workforce'.

Next, locate and select the employee you want to deactivate,

then click the 3 dots on the right side of the page,

and then select 'Mark as Terminated'

Click 'Okay' to confirm. You've now deactivated the selected employee.

Note: if the option is not available to deactivate the employee then an account does not exist.

We can lower the percentage below 50% of their net pay, however doing so can lead to employees taking sub-optimal payouts for lesser amounts exposing them to incurring more in fees, which is not ideal for them financially.

The guardrails we have in place - allowing up to 50% of net wages with one $200 payout per day and $1000 maximum per pay cycle - offer employees flexibility while still encouraging them to be financially responsible (most payouts are taken for basic needs like gas, groceries, to pay bills before they are late, etc.)

Our system automatically detects this change with the first salary paycheck in the payroll system. The employee should be able to keep requesting payouts without disruption. If they are asked to provide a proof of work statement before their first salary paycheck, they can reach out to Customer Care and have the system manually updated.

If you have re-hired an employee and would like to reactivate their ZayZoon account, please contact your Account Manager for assistance.

The termination date field in your payroll platform needs to be blank for ZayZoon to properly sync. Upon re-hire, the term date needs to be removed or the employee will continue to show as terminated in ZayZoon and they will not be able to request advances.

If the termination date cannot be removed from your payroll system, ZayZoon's system will update once the employee has earnings with a pay period after the termination date. If this still does not update the employee's account, the termination date will need to be removed from the payroll system.

The ZayZoon Visa® Prepaid card is a great option for employees who do not have Direct Deposit set up, getting them off paper checks and it allows for fee-free payouts.

Enrollment is through the ZayZoon app. They will select to receive their paycheck by direct deposit onto their ZayZoon card. A digital card is issued after enrolling and a physical card is delivered in 5-10 business days.

Employer FAQs and Cardholder Agreement

Video: ZayZoon card sign up

Employee FAQ

The ZayZoon card support is managed by a third party. Any updates to the card (address change, new card) can be accessed by calling the phone number on the back of the card.

We encourage this marker at a 30% utilization rate as a benchmark because at this level, not only are the employees benefitting, but we find that the employer is benefitting as well. An example of this would be employee engagement as a recruiting tool and 30% usage usually means that we're offering benefits that your employees want to use. By no means, is there a requirement to meet this specific usage percentage.

In most cases, their repayment is canceled or significantly lower than what was expected to receive. The balance will be collected on the next pay date.

If you are running a manual check outside of payroll, you can create a manual deduction to hold back the amount that is owed to ZayZoon.
To view the employee activity including the amount owing, click on the 'Reports' tab in Employer Connect.

Please ensure that you disable the employee's access to ZayZoon at this time to prevent any other advances from being taken.

When prospects come through to ZayZoon, any file without a termination date will be sent an invitation, however, we do have manual and automated processes in place to ensure anyone who is not currently employed is not able to sign up.

We cannot edit or change the data that comes from your payroll provider. Please ensure that the termination dates and full termination is happening in your payroll system as this is used as our source of truth.

You can deactivate employees directly from Employer Connect. We request that you deactivate any terminated employees to prevent them from accessing advances. How to disable a terminated employee.

If you are unable to see all of your workforce in Employer Connect, it may be due to a missing email address. ZayZoon pulls email addresses from the "personal email" field in your payroll, not the "work email" field. In Employer Connect these are actionable profiles. From the Manage Workforce tab, actionable refers to accounts that (1) have personal emails, and (2) are not terminated.

If you add an employee email to your payroll portal, ZayZoon can pull in those employees on the next update (usually within 24 hours).

The status of the reward can be viewed from the Recognition tab in your Employer Connect dashboard.

Any employee account questions should be directed to our Customer Care team as they are the best resource to offer employee support.

ZayZoon Customer Care:

As an employer reaching out about an employee account, the Customer Care team will only provide general information about the issue, but can not share personal information for customer privacy and security.

All sign-up issues should be directed to our Customer Care team. You can review general troubleshooting tips in this article Sign Up Troubleshooting.

A New Hire Advance is offered to new employees being onboarded. This would apply to employees that do not have Time & Attendance data or there are no earnings present.

The New Hire Advance is a one-time $75 advance available to employees who have just started work. The New Hire Advance requires a proof of work document to be uploaded with the request. Check this article about the New Hire Advance for more information.

For employees that do have Time & Attendance data (with gross earnings), advances can be requested based on the hours worked up until the first paycheck.

ZayZoon will only have access to the "personal email" field through the payroll system. We recommend that employees use their personal email addresses to set up their ZayZoon accounts so that they can continue having access to their accounts should they no longer have access to their work email.

Using Time & Attendance provides more accurate and up-to-date information on your employee's account. Advances are available based on the combination of recent earnings and current attendances.

If an employee has current attendances but missed the last paycheck, the earnings are out of date and no advances will be available until the next paycheck is received. Any missed paychecks including those on vacation or PTO will disable advances until the next regular paycheck is received.

There could be several reasons that a duplicate deduction occurs, including if multiple checks were issued on the same payday, such as a bonus check.
In these cases, the ZayZoon account will detect the overpayment and issue a credit on the account. Credits are reviewed by Finance and approved once funds are confirmed. The employee will receive a notification once the credit is ready to be claimed. Typically, there is no action required by the employee.

ZayZoon offers access to earned but unpaid wages, not a loan, so employees will not have their entire future paycheck available to them when their account resets on their payday.
The algorithm uses past pay data to determine what future net earnings may be and provides access to up to 50% of that amount throughout the pay cycle. Depending on the employee's earnings, it can sometimes take a few days to accumulate the minimum amount to take an advance.

ZayZoon is set with a low priority to ensure that any taxes or garnishments get deducted before the ZayZoon repayment.

The ZayZoon employee direct deposit stays open and active at all times for us to request new repayments when advances are taken. These settings should not be edited in your employee profile in your payroll, this is done automatically through our API.

If you are transitioning payroll provider and want to continue ZayZoon access for your employees, please contact your account manager with the following information a minimum of 4 pay periods before the transition:

If you have decided to discontinue offering ZayZoon, please reach out to your Account Manager a minimum of 4 pay periods before you intend to stop access and let them know the date you intend to stop access.

ZayZoon will suspend service 3 pay periods before you intend to stop access to ensure that all outstanding balances can be repaid.

We ask that you do not turn off ZayZoon from a payroll level while we work to collect repayments. Please communicate to employees that the company account is being disabled to avoid any confusion.

And most importantly, please provide us with your feedback. When it comes to clients leaving, your exit feedback is very important so that we can learn and improve upon our client experience.

We receive the following information for employee accounts (for account validation)

Once an employee has signed up

This has to do with our vendor's legal restrictions on entering into contracts with minors. There are some services that we are unable to provide to those under 18 years of age. These services are:

ZayZoon security features only allow access to the app within North America.

ZayZoon uses attendances as a source of truth so if an employee doesn't clock out, there will be no end time to the hours submitted. The API will not sync incomplete hours. Once updates or edits are made to attendances through manual adjustment, it can take up to 24 hours to update an employee's account.

ZayZoon can only provide access to earned wages to an individual with a SSN, not a company with a business number.

If you have a contractor who is paid under a regular earnings pay code, it should be recognized by the system and give the contractor access to take advances.

In most cases, a location change would not affect a customer's account. If the location is registered and a different ID in the ZayZoon system, a simple update should resolve the move. If new earnings are not showing on the customer's account, they can reach out to Customer Care with their recent pay stub to have their account updated.