💡 No stress
In the vast majority of cases, a login problem comes down to either the wrong email address or the wrong login method. All the possible causes and fixes are covered below.
👉 The most common causes
It's not the right email address. Check there's no space or typo, and try the other addresses you may have used when signing up. Only your original login address works, not an alias or a forwarding address.
You're using the wrong login method. If you created your account with "Sign in with Google" or "Sign in with Apple", you need to use that same button. A regular password won't work.
You forgot your password. Enter your email on the login page to receive a reset link (it expires after 1 hour). Also check your spam folder and the Promotions tab.
ℹ️ Not receiving any reset email?
Most often it's because you're using an address that has no account, or your account was created with Google or Apple. In that last case there's no password to reset: just log back in with the Google or Apple button.
📱 The two-factor (authenticator) code isn't working
Your two-factor login code is generated by an app like Google Authenticator or Microsoft Authenticator. It's not a code sent by email. If it doesn't work, try in this order:
Set your phone's time to automatic. The code depends on your phone's clock, and a mismatch is the most common cause.
Use a freshly generated code. Each code is only valid for about 30 seconds.
Check whether there are several "Accountable" entries in your authenticator app, and test each one.
Enter your recovery code without spaces.
Read our full article on two-factor authentication: known issues and how to fix them.
Still no luck? Contact us: we can reset your two-factor authentication after a quick identity check.
👩💼 Are you an accountant?
If you're trying to reach a client's file, you have a separate login. Sign in at https://accountants.accountable.eu/, not through the usual app or website.
🔧 Still stuck?
Not sure which address your account is under? Reply to us in the chat or by email at support@accountable.eu with your VAT number: we'll find your account straight away and get you back in faster.
Key takeaways
Most login problems come down to the wrong email address or the wrong login method.
If you signed up with Google or Apple, always use that button to log in: there is no password to reset.
Two-factor authentication codes expire after about 30 seconds and depend on your phone's clock being set to automatic.
Accountants have a separate login at https://accountants.accountable.eu/.
If you can't identify your account, share your VAT number with our support team and we'll find it straight away.
Need help? Chat with us or email support@accountable.eu, we're happy to help.