What Are the Recommended Browser and Device Settings?

To ensure the best experience on the Acuity Insights website, please follow these browser and device guidelines.

Browser Requirements

Use a Desktop or Laptop: Your Acuity Insights Assessments must be completed using a desktop or laptop computer.
Use the Latest Version of Chrome or Firefox: Download the latest versions of Chrome or Firefox.
Unsupported Browsers: Browsers like Safari or Microsoft Edge are not supported and may not work properly with assessments or tools like the System Requirements Check and test reservation.

If one browser doesn’t work (e.g., Chrome), try the other (e.g., Firefox).
Disable browser extensions or VPNs as they may block some website features.
If you're on a school or work network, network restrictions may interfere with parts of the site (like Casper, Snapshot, or Duet). Try switching to a different network. Check your internet speed (You need a high speed internet connection with a bitrate of at least 1.5 Mbps)
Use Incognito/Private Mode to avoid issues caused by stored cache or cookies:
- Chrome: Ctrl + Shift + N (Windows) or ⌘ + Shift + N (Mac)
- Firefox: Ctrl + Shift + P (Windows) or ⌘ + Shift + P (Mac)

Mobile devices such as smartphones or tablets (like iPads) are not supported.
2-in-1/hybrid laptops (like Microsoft Surface) may work, but users often experience webcam issues when taking Casper.
- If your device has both a front and rear camera, use Firefox for Casper.
- More info available here.

1. Can I take Casper on my phone or tablet?

No. Casper and other Acuity Insights tools must be accessed using a desktop or laptop computer.

2. Does Safari or Edge work for assessments?

No. Only Chrome or Firefox are supported. Using other browsers may lead to technical issues.

3. What should I do if my camera isn’t working on a 2-in-1 device?

Try using Firefox, and make sure your front-facing camera is selected.