🧭 Before You Start (Important)
Requires Business Administrator access
Division IDs control Group (Site) access for users
Changes apply immediately to live user accounts
Mandatory Rule: If a user is removed from a Group (Site) or changes must apply immediately, you must force log out the user to ensure the new Group context takes effect
🎯 Why This Matters
Group (Site) access determines:
Which sites users can access
Which workflows and assignments they see
How supervisor relationships and reporting function
Bulk updating Division IDs allows you to manage site access efficiently, but incorrect updates can disrupt access, hierarchy, or reporting.
⏱️ When to Do This
Adding users to one or more Groups (Sites)
Removing users from Groups they no longer need access to
Updating site access during reorganization
Correcting Group access issues at scale
📝 How Supervisor Assignments Impact Site Changes
Supervisor assignments follow this rule:
A Supervisor must belong to at least one Group that their assigned user belongs to.
If a Supervisor is removed from all Groups shared with their direct reports, updates will fail.
Admin Portal error you may see:
A supervisor must be from the same group as the user
Admin Portal error message indicating a supervisor–group mismatch (A supervisor must be from the same group as the user) returned when a Supervisor no longer shares a Group with their assigned user.
🛠️ Steps: Bulk Update Division IDs
Open User Management → Bulk Update Division IDs in the ANVL Admin Portal.
Filter or search to locate the users.
Select the checkbox next to each user to update.
Select Bulk Update Group IDs.
Enter the Group ID(s).
👉 See Find Group (Site) IDs
Build the Group ID List.
In the Group IDs field, enter one or more Group (Site) IDs
Multiple IDs must be comma-delimited
Select:
Add → to add those IDs to the Selected Group IDs list
Remove → to remove those IDs from the Selected Group IDs list
At this point, no user access has changed yet. You are only editing the list.
Once the Selected Division IDs list is correct, choose the action:
Add Group IDs → adds all IDs in the list to the selected users
Remove Group IDs → removes all IDs in the list from the selected users
Wait for the updates to process. You will see a small window for each user pop up in the right-hand corner. Wait for the pop-ups to stop.
Verify changes were successful in the Successful Submissions table.
→ Follow the steps in Verify User Update Results & Resolve Errors
Click Refresh or refresh the browser page.
Confirm changes were successful.
Force log out affected users if Group access was removed or changes must apply immediately.
👉 See Force Log Out a User (Business Administrator)
✅ What You Should See
Updated Group (Site) access reflected for successful users
Users removed from Groups no longer see those sites after re-login
⚠️ Watch Out For…
Removing a Division ID removes the user from that Group (Site)
Supervisors must belong to all Groups their direct reports belong to
Updates may partially fail
If you see the error
one_or_more_users_are_supervisors, Supervisor status must be removed before retrying
👉 See Remove Supervisor Status (Business Administrator).
If Group access is removed, force logout is required to clear stale session context
🔑 Key Takeaways
Division IDs control site-level access
Bulk updates apply immediately but may partially fail
Supervisor and Group alignment rules are strictly enforced
Force logout is required when Group access changes
Always review results before moving on
🔗 Related Articles
Job Role: Business Administrator | Permission Level: Admin / ANVL Web | Special Rights: Admin Portal