Primary Role: Business Administrator (BA)
Focus: Apply
Where: Admin Portal
🧭 Before You Start (Important)
Requires Business Administrator access
⚠️Inactivation applies **immediately** to live user accounts⚠️
Bulk inactivation cannot be undone in bulk
Users must be re-activated individually if access is needed again
Users with Supervisor status cannot be bulk inactivated. If a user must be removed from the system, Supervisor status must be cleared first.
🎯 Why It Matters
Inactive users lose all platform access
Supports offboarding, leave of absence, or access cleanup
Prevents unintended access by inactive users
⏱️When to Do This
Offboarding users
Temporarily disabling access
Removing access for inactive or duplicate accounts
⚠️When Bulk Inactivation Will Fail
Bulk inactivation cannot proceed if one or more selected users are classified as Supervisors.
If you see the error:
one_or_more_users_are_supervisors
You must remove Supervisor status before retrying the bulk inactivation.
🛠️Steps: Bulk Inactivate Users
Open the User Management tab in the ANVL Admin Portal.
Filter or search to locate the users.
Select the checkbox next to each user to inactivate.
Select Inactivate Users (bulk action).
Wait for the updates to process. You will see a small window for each user pop up in the right-hand corner. Wait for the pop-ups to stop.
Verify changes were successful in the Successful Submissions table.
→ Follow the steps in Verify User Update Results & Resolve ErrorsClick Refresh or refresh the browser page.
Confirm the Status for each inactivated user is now INACTIVE
Tip: sort by the Updated at column to see the most recently updated users
👀What You Should See
User status updated to 'Inactive'
Inactivated users unable to access ANVL
⚠️Watch Out For…
Inactivation immediately removes access to ANVL
User records are not deleted; historical data and submissions are retained
Bulk re-activation is not supported
Users must be re-activated individually from the Users tab
Re-activation does not restore past assignments automatically
Users classified as Supervisors must have Supervisor status removed first
🔗Related Articles
Job Role: Business Administrator | Permission Level: Admin / ANVL Web | Special Rights: Admin Portal