Primary Role: Business Administrator (BA)
Focus: Learn / Apply
Where: Admin Portal
🎯Why This Matters
User updates apply to live user accounts.
Even when a submission succeeds, individual user updates can still fail.
Misinterpreting results can:
Leave users incorrectly configured
Cause access, assignment, or hierarchy issues
Delay troubleshooting and resolution
⏱️When to Do This
Use this process after submitting:
Inline user edits
Bulk Update Users
Bulk Update Division IDs
Also use this when:
Users report access, assignment, or workflow issues after updates
📝How Update Results Work (Important Context)
After submitting a user update, the Admin Portal returns two result sections:
Successful Submissions
Failed Submissions
Each section must be reviewed carefully before navigating away.
🛠️Steps: Check Update Results
Save your update from the User Management tab of the Admin Portal.
Wait for the system to process the changes.
Scroll down the page until you see the Successful Submissions table.
Review the two results sections:
Successful Submissions
Failed Submissions
Validate each returned row before leaving the page.
Interpreting the Results
Successful Submissions
One row is returned per user
The request was processed, not guaranteed applied
Check this:
If an
errorTypeis present, that user was not updated, even if listed as successful.
Bulk update results showing successful submissions and failed submissions; any row with an errorType indicates the update failed for that user, even if in the Successful Submissions table.
Failed Submissions
The update was not applied
Common causes include:
Invalid data format
Incorrect field values
Missing required fields
These rows must be corrected before re-submitting.
Common Failure Scenario: Supervisor & Group Mismatch
Rule
A Supervisor must belong to all Groups that their direct report belongs to.
What Can Cause a Failure
A user is removed from a Group and assigned to a different Group
The user already has a Supervisor assigned
The assigned Supervisor is not a member of the same Group
Result
The update fails for that user
An error message is returned in the results
How to Resolve This
Option 1: Correct Group Membership (Recommended for bulk updates)
Verify the Supervisor’s Group membership.
Ensure the Supervisor belongs to every Group assigned to the user.
Re-submit the update after correcting Group access.
Option 2: Clear and Reassign the Supervisor (Recommended for one-off fixes)
Remove the Supervisor assignment and save the update.
Confirm the update completes successfully.
Verify the new Supervisor belongs to all Groups assigned to the user.
Assign the new Supervisor.
Tip: For one-off changes, it may be easier to perform these steps from the Users tab in ANVL Manager instead of using bulk updates.
🔑Key Takeaways
Always review both results tables
Look for
errorTypeeven in Successful SubmissionsSupervisor and Group alignment is the most common failure point
Never assume updates applied without verification
🔗Related Articles
Job Role: Business Administrator | Permission Level: Admin / ANVL Web | Special Rights: Admin Portal