Technical Issues & Troubleshooting
Technical Issues & Troubleshooting
26 articles
A specific mail item or document will not open or download – what can I do?Try a fresh download and a different viewer.
I can’t log in to my BusinessAnywhere account – what should I check first?Rule out simple login mistakes first.
I reset my password but still can’t log in – what now?Confirm the reset and try a clean login.
I’m not receiving emails from BusinessAnywhere – how do I fix this?Check filters, spam, and your email settings.
The verification or reset link is not working – what should I do?Use a fresh link and a supported browser.
The dashboard is not loading correctly or shows a blank/white page – how do I fix it?Refresh, change browser, or clear cache.
Parts of the website look broken or don’t display properly – what could be wrong?Often a browser, plugin, or cache issue.
I’m getting an error message when I try to pay – how do I troubleshoot payment issues?Confirm card details and try a clean payment attempt.
My card was declined but I know it has funds – what should I try next?It is usually the bank’s security, not the balance.
I’m seeing duplicate or unexpected charges – what should I do?Compare your statement with your order history.
I uploaded a document but it shows as corrupted or unreadable – how can I fix this?Re-export the file and upload again in a supported format.
My file will not upload (size or format issues) – what are the limits and workarounds?Check file type and shrink big files.
I can’t see my newly uploaded documents in the dashboard – where did they go?Refresh, check filters, and the correct company.
The virtual mailbox page is not loading or mail items are not visible – how do I troubleshoot?Reset the view and confirm you’re on the right mailbox.
I’m not receiving email notifications about new mail – what should I check?Confirm notification settings and email filters.
My online notary video session will not start – how do I troubleshoot?Check browser permissions and connection first.
The notary session says my camera or microphone is blocked – how do I enable them?Allow access in both the browser and device settings.
The video or audio quality during my notary session is poor – how can I improve it?Improve connection and reduce background load.
The notary session ended due to technical issues – what happens next?Reschedule your appointment for a later date
The dashboard is very slow or timing out – how can I improve performance?Check your connection and reduce heavy load.
Which browsers and devices work best with BusinessAnywhere?Use a modern browser on a stable connection.
How do I clear cache and cookies or use an incognito window to fix issues?A quick reset for many display and login problems.
Are there any known issues with VPNs, ad blockers, or firewalls and BusinessAnywhere?Some tools can interfere with loading and video.
I see different information on the state’s website than in my dashboard – which one is correct?The state is the official record; we mirror it as closely as possible.
My order shows “submitted” for a long time – how do I check if something is stuck?Compare with typical timelines, then ask us to review.
What information should I include when reporting a technical problem to support?More details mean faster, more accurate fixes.