Getting Started
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How to Register Your Carebility Account
🔐 How to Reset Your Password After Registration💡 When to Use This Guide:
You’re seeing an “Invalid password” or similar error, or
You’ve forgotten your password
🎯 Trouble Getting a Password Reset Link?Not getting your reset password email, or want to change the email in Carebility?
How to Update Your Email and Manage Account Settings
Understanding Course Unlock Timing in Your Learning PathWhen do courses unlock
Certificate AvailabilityLocating course certificates
Submitting Support RequestsWhether you prefer email or our chatbot, we’re here to help!
Clearing Cache & CookiesClearing cache
Carebility Courses and Continuing Education (CE) CreditsContinuing Education
One Account, Multiple Employers: How Carebility Supports Multi-Agency LearnersMore than one Carebility account
When Adding a New User: Why You Might See “A User With That Email Already Exists”New user error "a user with that email already exists
Support Hours & ResourcesFinding help in Carebility and hours of operation
🎥 Why Some Classes Let You Skip, Speed Up, or Fast-Forward (and Others Don’t) 🚀 | 🐢Increasing video speed
Troubleshooting the course- What is Dementia: Etiology and TreatmentA guide to help you complete interactive courses, specifically What is Dementia: Etiology and Treatment
🔑 Resetting Your Password in Carebilityresetting password and how to click 'forgot my password
How Carebility Uses AIHow AI is used in Carebility
Viewing Courses in Other LanguagesAdjust your display language within Carebility by updating your profile settings. Listen in Spanish, French, Tagalog, or Vietnamese
What FIN AI Can DoHow AI responds to your chat
🧭 Navigating the SharePoint Navigation CourseCompleting the SharePoint Navigation course