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Incomplete Casual Profiles: What Your School Needs to Know

Billie avatar
Written by Billie
Updated this week

Casuals with incomplete profiles can impact your ability to make confident booking decisions. On ClassCover, casuals manage their own profiles, and while many keep their information up to date, you may occasionally come across profiles with missing details.

Here’s what that means for your school – and what you can do about it.


What Counts as an Incomplete Profile?

An incomplete profile may be missing:

  • Teaching qualifications or subjects taught

  • Availability not up-to-date

  • Location details

  • Work history or documentation

  • Profile photo or bio

These missing details can make it harder to decide if a casual is the right fit for a booking.


Can Incomplete Profiles Still Receive Bookings?

Yes. If a casual is on your list – even with an incomplete profile – they can still receive booking requests from your school. Their profile status doesn't prevent them from being contacted.

However, sending bookings to casuals with incomplete or outdated details may result in:

  • Delays in confirmation

  • Booking the wrong fit for the role

  • Low response rates


How to Manage Incomplete Casuals on Your List

Nudge Them to Update Their Profile

Use the Nudge feature to prompt casuals to complete or update their profile. Nudges are sent via email and push notification, encouraging the casual to log in and fill in any missing info on their profile.

📱 You can send nudges on both desktop and mobilejust tap on a casual’s profile in the My List page and "Nudge" them.

Message Them Directly

Want a more personal follow-up? You can send a direct message through ClassCover to ask if they’re still available or to remind them to update their profile details. This is a helpful way to re-engage casuals before deciding to remove or replace them.

Use Star Ratings

Star ratings are a great way to internally organise and manage your list of casuals. Apply internal star ratings to flag incomplete profiles on your end – so you know to avoid or follow up with those casuals later.

❌ Remove or Replace

If a casual has been unresponsive and their profile remains incomplete over time, consider removing them and replacing them with more active candidates.

Use Find New, Requests, or ClassCover Jobs to add fresh, qualified casuals to your list.


What About My School's List Health?

Casuals with incomplete profiles may also appear as inactive in your List Health Checker if they haven’t logged in or responded to bookings recently. Nudging is the best way to re-engage them before considering removal.

💡 Tip: Set a reminder once per term to review and clean up incomplete or inactive profiles in your list.


Need Help?

If you have any questions or need further assistance, feel free to contact our support team via the Chat feature or email us at support@classcover.com.au – we're always here to help!

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