1. Check to ensure that you are visiting a country that supports Firsty Free
Firsty Free isn't available in all countries yet.
You can check to see where Firsty Free is available here:
2. Check that your home country is one that Firsty Free is available to
You can access Firsty Free if your home country is one of the following.
Note: Home country is determined by the phone number associated to your account.
Continent | Country | Code |
North America | Canada | CA |
| Guatemala | GT |
| Mexico | MX |
| United States | US |
South America | Argentina | AR |
| Brazil | BR |
| Chile | CL |
| Colombia | CO |
| Ecuador | EC |
| Peru | PE |
Europe | Austria | AT |
| Belgium | BE |
| Bulgaria | BG |
| Switzerland | CH |
| Croatia | HR |
| Cyprus | CY |
| Czech Republic | CZ |
| Denmark | DK |
| Estonia | EE |
| France | FR |
| Germany | DE |
| Greece | GR |
| Guernsey | GG |
| Hungary | HU |
| Iceland | IS |
| Ireland | IE |
| Isle of Man | IM |
| Italy | IT |
| Latvia | LV |
| Liechtenstein | LI |
| Lithuania | LT |
| Luxembourg | LU |
| Malta | MT |
| Moldova | MD |
| Montenegro | ME |
| Netherlands | NL |
| Norway | NO |
| Poland | PL |
| Portugal | PT |
| Romania | RO |
| Spain | ES |
| Sweden | SE |
| United Kingdom | GB |
Asia | Hong Kong | HK |
| Indonesia | ID |
| Japan | JP |
| Kazakhstan | KZ |
| South Korea | KR |
| Singapore | SG |
| Taiwan | TW |
Australia/Oceania | Australia | AU |
| New Zealand | NZ |
Please note that this list is different to the countries where you can visit.
Find that list here:
3. Check that your network settings are correct
Ensure that your APN is set correctly, you've selected the correct network, and data roaming is enabled.