If watching an advertisement on Firsty Free does not give you data, use the steps below to check your eligibility, your daily ad limit, and your network settings.
1. Check to ensure that you are visiting a country that supports Firsty Free
Firsty Free isn't available in all countries yet. The plan is ad-supported, allowing users to connect without a paid subscription, depending on eligibility criteria and regional restrictions.
You can check to see where Firsty Free is available here:
2. Verify your account and phone number eligibility
Firsty Free only works when your registered phone number is from a supported country and you are in a supported location for Firsty Free. See the eligibility sections in:
If you meet those criteria and ads still do not grant data, continue with the troubleshooting steps below (treat this as a technical or network issue, not a signup restriction).
Important: Accounts registered using only an email address, or with phone numbers from regions not listed in the table below (such as Africa or most of the Middle East), are currently ineligible for Firsty Free.
Firsty Free also has a daily ad limit. Each advertisement you watch earns 20 MB of data, and you can watch up to 15 ads per day (up to 300 MB per day). Once you have watched 15 ads, ads stop granting data until the next day, but data you have already earned keeps working and stays valid for 7 days.
Note: If you are on the earlier version of the Firsty app experience, you may still see 30-minute connection sessions per ad instead of earned data. Firsty is gradually moving everyone to the updated experience.
Continent | Country | Code |
North America | Canada | CA |
Guatemala | GT | |
Mexico | MX | |
United States | US | |
South America | Argentina | AR |
Brazil | BR | |
Chile | CL | |
Colombia | CO | |
Ecuador | EC | |
Peru | PE | |
Europe | Austria | AT |
Belgium | BE | |
Bulgaria | BG | |
Switzerland | CH | |
Croatia | HR | |
Cyprus | CY | |
Czech Republic | CZ | |
Denmark | DK | |
Estonia | EE | |
France | FR | |
Germany | DE | |
Greece | GR | |
Guernsey | GG | |
Hungary | HU | |
Iceland | IS | |
Ireland | IE | |
Isle of Man | IM | |
Italy | IT | |
Latvia | LV | |
Liechtenstein | LI | |
Lithuania | LT | |
Luxembourg | LU | |
Malta | MT | |
Moldova | MD | |
Montenegro | ME | |
Netherlands | NL | |
Norway | NO | |
Poland | PL | |
Portugal | PT | |
Romania | RO | |
Spain | ES | |
Sweden | SE | |
United Kingdom | GB | |
Asia | Indonesia | ID |
Japan | JP | |
Kazakhstan | KZ | |
South Korea | KR | |
Singapore | SG | |
Taiwan | TW | |
Australia/Oceania | Australia | AU |
New Zealand | NZ |
Please note that this list is different to the countries where you can visit.
Find that list here:
3. Check that your network settings are correct
Ensure that your APN is set correctly, you've selected the correct network, and data roaming is enabled. Additionally, turn off VPN or Apple Private Relay as these can interfere with app functionality. Try enabling airplane mode for 30 seconds and then disable it, before restarting the Firsty app.
If Firsty Free remains unavailable, consider purchasing a Classic data bundle or an Unlimited plan for uninterrupted internet access.