1. Check to ensure that you are visiting a country that supports Firsty Free
Firsty Free isn't available in all countries yet. The plan is ad-supported, allowing users to connect without a paid subscription, depending on eligibility criteria and regional restrictions.
You can check to see where Firsty Free is available here:
2. Verify your account and phone number eligibility
Firsty Free only works when your registered phone number is from a supported country and you are in a supported location for Firsty Free. See the eligibility sections in:
If you meet those criteria and ads still do not grant data, continue with the troubleshooting steps below (treat this as a technical or network issue, not a signup restriction).
[IMPORTANT] Accounts registered using only an email address or phone numbers from regions not listed above (such as Africa or most of the Middle East) are currently ineligible for Firsty Free. Furthermore, the Firsty Free plan imposes a daily data limit of 300MB, after which ads may stop adding time until the next day.
Continent | Country | Code |
North America | Canada | CA |
Guatemala | GT | |
Mexico | MX | |
United States | US | |
South America | Argentina | AR |
Brazil | BR | |
Chile | CL | |
Colombia | CO | |
Ecuador | EC | |
Peru | PE | |
Europe | Austria | AT |
Belgium | BE | |
Bulgaria | BG | |
Switzerland | CH | |
Croatia | HR | |
Cyprus | CY | |
Czech Republic | CZ | |
Denmark | DK | |
Estonia | EE | |
France | FR | |
Germany | DE | |
Greece | GR | |
Guernsey | GG | |
Hungary | HU | |
Iceland | IS | |
Ireland | IE | |
Isle of Man | IM | |
Italy | IT | |
Latvia | LV | |
Liechtenstein | LI | |
Lithuania | LT | |
Luxembourg | LU | |
Malta | MT | |
Moldova | MD | |
Montenegro | ME | |
Netherlands | NL | |
Norway | NO | |
Poland | PL | |
Portugal | PT | |
Romania | RO | |
Spain | ES | |
Sweden | SE | |
United Kingdom | GB | |
Asia | Indonesia | ID |
Japan | JP | |
Kazakhstan | KZ | |
South Korea | KR | |
Singapore | SG | |
Taiwan | TW | |
Australia/Oceania | Australia | AU |
New Zealand | NZ |
Please note that this list is different to the countries where you can visit.
Find that list here:
3. Check that your network settings are correct
Ensure that your APN is set correctly, you've selected the correct network, and data roaming is enabled. Additionally, turn off VPN or Apple Private Relay as these can interfere with app functionality. Try enabling airplane mode for 30 seconds and then disable it, before restarting the Firsty app.
Firsty Mobile Network Troubleshooting Guide (Android) If Firsty Free remains unavailable, consider switching to a paid plan. Firsty offers options like Comfort+ and First Class for uninterrupted internet access.