If you're an iOS user and your Firsty eSIM isn't working, no worries—most eSIM issues, including connectivity problems, can be resolved quickly with a few simple troubleshooting steps. This guide will help you get back online, whether you're experiencing connection problems, activation failures, or network issues.
Step 1: Check if your eSIM Plan is Active
If your Firsty eSIM was working previously but has stopped, check if your plan is still active:
Open the Firsty App on your home screen.
Check if you have any days that still need to be activated.
Note: Check also that you're in the correct country for your plan
Step 2: Confirm That Your eSIM is Installed Correctly
To check if your eSIM is installed:
Go to iOS Settings ⚙️ > Cellular.
Under "SIMs," check if your Firsty eSIM is listed.
If your eSIM is there but not active, tap it and toggle Turn On This Line, then check your eSIM settings. 🔛
If your eSIM does not appear, you can reinstall it:
Open the Firsty App and navigate to 'First Support'.
Select 'I have deleted my eSIM' and complete any steps or fees necessary.
Once completed, refresh the Firsty App to check for the newly provisioned eSIM.
If the option to add an eSIM is not visible:
Confirm whether your device supports eSIM installation. Go to "is my phone carrier locked?"
Step 3: Check if Mobile Data is Enabled for your Firsty eSIM and if it's chosen as preferred
If your eSIM is installed but not connecting, ensure mobile data is enabled:
Go to iOS Settings.
Select Mobile (or Cellular on some iPhone devices). 📱
Tap on the installed eSIM.
Check if "Turn On This Line" is enabled.
Go back to the Mobile Service (alternatively Cellular) settings.
Tap Mobile Data (alternatively, Cellular Data).
Select the installed eSIM.
Step 4: Check if Data Roaming is Enabled
Go to iOS Settings.
Select Mobile Service (or Cellular on some iPhone devices).
Tap on the installed eSIM.
Enable Data Roaming.
Step 5: Update the SIM Access Point Names
Open Settings.
Tap Mobile (or Cellular on some iPhone devices).
Select Mobile Networks > Access Point Names.
Set APN to 'bicsapn'. You can leave the other fields as they are.
Save your changes
Toggle airplane mode
Step 6: Select Network Operator Manually
Go to Settings.
Select Mobile (or Cellular on some iPhone devices).
Tap on the Firsty eSIM.
Tap Mobile Data Network
Disable Automatic Network Selection
Choose from the available networks
Not sure which network to select? Check here for the list of networks we support in Firsty.