Frequently Asked Questions

Jessica Crothers avatar Kristin Langenfeld avatar
31 articles in this collection
Written by Jessica Crothers and Kristin Langenfeld
Sellers

What type of gear can I sell?

Pretty much all baby and kid's toys, gear and furniture. Just not car seats, clothing, stuffed animals, or anything damaged or recalled.
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Written by Jessica Crothers
Updated over a week ago

How do I sell with you?

Schedule a pick-up or drop-off and let us do the work for you. Sit back and get paid for your great gear!
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Written by Jessica Crothers
Updated over a week ago

How does the sliding scale payout work?

You keep up to 80% for higher priced items and we now take items under $15!
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Written by Kristin Langenfeld
Updated over a week ago

How much do you charge for a pick-up?

We deduct a $10-$25 service fee per pickup from your first payout
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Written by Jessica Crothers
Updated over a week ago

Can I drop off my items?

Yes! You can sign-up online. Open for more details:
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Written by Jessica Crothers
Updated over a week ago

How do you set prices for your gear?

We recommend prices based on retail price, condition and our historical data. Sellers get final approval though!
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Written by Jessica Crothers
Updated yesterday

What if some of my items don't sell?

We may drop the price even more or donate it to one of our amazing local non-profits.
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Written by Jessica Crothers
Updated over a week ago

When do I get paid?

Payouts are processed Thursdays. 3-days after the buyer receives your item you get paid!
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Written by Jessica Crothers
Updated over a week ago

How and how much do I get paid?

There are 4 payout options and you keep up to 80% of sale price. See below for details:
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Written by Jessica Crothers
Updated over a week ago

How does the payout process work?

We'll send your payout after the 3-day return policy has elapsed. Click below for more info:
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Written by Jessica Crothers
Updated over a week ago

What are Good Buy Bucks?

Store Credit
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Written by Jessica Crothers
Updated over a week ago
Buyers

What are your delivery / shipping options?

FREE Boulder/Denver Delivery, Arvada Warehouse Pickup, or Nationwide Shipping...
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Written by Jessica Crothers
Updated over a week ago

Are the prices listed negotiable?

Nope - it's just one-click buying. But you can sign up to be notified if/when the price is dropped!
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Written by Jessica Crothers
Updated over a week ago

Can you hold an item for me?

‚ÄčAs a benefit to our buyers and sellers, everything is on a first-come, first-serve basis!
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Written by Kristin Langenfeld
Updated over a week ago

Do you ship items out of state?

You bet! Use the "Shippable" filter to find items we ship out of Colorado.
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Written by Jessica Crothers
Updated over a week ago

What should I expect with local delivery?

We'll say hello if you're home or just leave it somewhere safe if you are not!
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Written by Jessica Crothers
Updated over a week ago

How long does shipping take?

Generally, shipping is 2-6 business days (flat-rate) or 1-2 business days (expedited)
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Written by Jessica Crothers
Updated over a week ago

How can I trust the purchase process?

We offer a Stress-Free Guarantee!
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Written by Jessica Crothers
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What are the hours at the Good Buy Garage?

Tuesdays and Thursdays from 9am-4pm and Mondays, Wednesdays and Fridays from 9am-12pm.
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Written by Jessica Crothers
Updated over a week ago

Where are you located?

6076 W. 55th Ave, 80002
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Written by Jessica Crothers
Updated over a week ago

What if I can't pick up my item?

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Written by Jessica Crothers
Updated over a week ago

How does the New Strider Bike Trade-in program work?

You receive 100% of the payout in Good Buy Bucks when your child has outgrown it!
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Written by Kristin Langenfeld
Updated over a week ago

Can I change my order from a Warehouse Pick-up to a Local Delivery?

Of course! Click on link below to upgrade:
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Written by Jessica Crothers
Updated over a week ago

Where do you pickup/deliver in Colorado?

Denver, Boulder, Golden, Aurora, Castle Pines and everywhere in between. Click to see full coverage map:
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Written by Jessica Crothers
Updated over a week ago

Is there a first time customer discount?

Yes, join our newsletter and we'll give you 10% off your first purchase
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Written by Jessica Crothers
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Why isn't my promo code working?

Try entering your email address first - if that does work click below:
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Written by Kristin Langenfeld
Updated over a week ago

How does the price drop feature work?

Click on "Notify Me" and we'll email you if/when the price is reduced on any item!
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Written by Jessica Crothers
Updated over a week ago

Can you deliver to apartments?

Of course! Make sure to send us any special instructions.
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Written by Jessica Crothers
Updated over a week ago