Frequently Asked Questions

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38 articles in this collection
Written by Jessica Crothers and Kristin Langenfeld
Sellers

How do I sell with you?

Schedule a pick-up or drop-off and let us do the work for you. Sit back and get paid for your great gear!
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Written by Jessica Crothers
Updated over a week ago

What type of gear can I sell?

Most baby and kid toys, gear and furniture. No car seats, clothing, shoes, stuffed animals, inflatables, or anything damaged or recalled.
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Written by Jessica Crothers
Updated over a week ago

How to donate or recycle items we don't accept

Here is a list of items we don't accept and our recommended partners
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Written by Kristin Langenfeld
Updated over a week ago

How much do you charge for a pick-up or drop-off?

We deduct a $10-$25 service fee per pickup from your first payout
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Written by Jessica Crothers
Updated over a week ago

How do you set prices for your gear?

We recommend prices based on retail price, condition and our historical data. Sellers get final approval though!
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Written by Jessica Crothers
Updated over a week ago

Can I drop off my items?

Yes! You can sign-up online. Open for more details:
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Written by Jessica Crothers
Updated over a week ago

What if some of my items don't sell?

We may drop the price even more or donate it to one of our amazing local non-profits.
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Written by Jessica Crothers
Updated over a week ago

Why is my login not working?

Please select "Create Account" to activate your account
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Written by Kristin Langenfeld
Updated over a week ago

Why can't I see the products I have listed with you in my profile?

Here are few quick steps to help troubleshoot the issue
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Written by Jessica Crothers
Updated over a week ago

Can I donate my items?

Yes, proceeds from items sold can be donated to a school or one of our non-profit partners
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Written by Jessica Crothers
Updated over a week ago

How does the payout process work?

You can initiate your payout after the 3-day return policy has elapsed.
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Written by Jessica Crothers
Updated over a week ago

How do I get paid?

You can get *real* money or store credit!
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Written by Kristin Langenfeld
Updated over a week ago

When do I get paid?

You can initiate your payout 3 days after the buyer receives your item.
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Written by Jessica Crothers
Updated over a week ago

How much do I get paid?

You keep up to 80% of sale price! See below for details:
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Written by Jessica Crothers
Updated over a week ago

What are Good Buy Bucks?

Store Credit
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Written by Jessica Crothers
Updated over a week ago
Buyers

How do I find what I'm looking for?

Here are some tips on navigating our site so you can quickly find what you are looking for, or browse in relevant areas
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Written by Jessica Crothers
Updated over a week ago

What are your delivery / shipping options?

FREE Boulder/Denver Delivery, Arvada Warehouse Pickup, or Nationwide Shipping...
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Written by Jessica Crothers
Updated over a week ago

Do you ship items out of state?

You bet! You can click directly on our shippable collection link or use the "Shippable" filter to find items we are able to ship.
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Written by Jessica Crothers
Updated over a week ago

Are the prices listed negotiable?

Nope - it's just one-click buying. But you can sign up to be notified if/when the price is dropped!
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Written by Jessica Crothers
Updated over a week ago

Can you hold an item for me?

‚ÄčAs a benefit to our buyers and sellers, everything is on a first-come, first-served basis!
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Written by Kristin Langenfeld
Updated over a week ago

What should I expect with local delivery?

We'll say hello if you're home or just leave it somewhere safe if you are not!
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Written by Jessica Crothers
Updated over a week ago

How long does shipping take?

Generally, shipping is 2-6 business days (flat-rate) or 1-2 business days (expedited)
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Written by Jessica Crothers
Updated over a week ago

How can I trust the purchase process?

We offer a Stress-Free Guarantee!
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Written by Jessica Crothers
Updated over a week ago

What are the hours at the Good Buy Garage?

Tuesdays and Thursdays from 9am-4pm; Mondays, Wednesdays and Fridays from 9am-1pm; and Saturdays from 9:30am-11:30am.
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Written by Jessica Crothers
Updated over a week ago

Where are you located?

Our warehouse is located at: 6076 W. 55th Ave, 80002
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Written by Jessica Crothers
Updated over a week ago

What if I can't pick up my item?

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Written by Jessica Crothers
Updated over a week ago

How does the New Strider Bike Trade-in program work?

You receive 100% of the payout in Good Buy Bucks when your child has outgrown it!
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Written by Kristin Langenfeld
Updated over a week ago

Can I change my order from a Warehouse Pick-up to a Local Delivery?

Of course! Click on link below to upgrade:
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Written by Jessica Crothers
Updated over a week ago

How does your referral program work?

Give $20, Get $20
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Written by Jessica Crothers
Updated over a week ago

Where do you pickup/deliver in Colorado?

Denver, Boulder, Golden, Aurora, Castle Pines and everywhere in between. Click to see full coverage map:
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Written by Jessica Crothers
Updated over a week ago

Is there a first time customer discount?

Yes, subscribe to our weekly newsletter and we'll give you $10 off your first purchase or White Glove pickup service
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Written by Jessica Crothers
Updated over a week ago

Why isn't my promo code working?

Try entering your email address first - if that does work click below:
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Written by Kristin Langenfeld
Updated over a week ago

How does the price drop feature work?

Click on "Notify Me" and we'll email you if/when the price is reduced on any item!
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Written by Jessica Crothers
Updated over a week ago

Can you deliver to apartments?

Of course! Make sure to send us any special instructions.
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Written by Jessica Crothers
Updated over a week ago

Is it safe to buy a used breast pump?

Yes, but be conscious of the risks (click for details) and opt for a closed system pump if you can!
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Written by Kristin Langenfeld
Updated over a week ago