It's understandable to want to confirm details before hiring a lawn care vendor, especially when managing a property with specific needs, such as a duplex. Here’s how you can handle this situation with your GreenPal account.
Communicating with Bidders Before Hiring
Unfortunately, GreenPal does not allow direct communication with bidders before you hire them. This is to protect user privacy and ensure that all interactions remain secure. However, there are still ways to get the information you need.
Hire the Vendor First: Once you hire your lawn care company, you will receive their contact information. You can then directly text or call them to confirm any details, such as whether the quote covers your entire property, including both units of your duplex.
Review and Adjust After Hiring: After hiring the vendor, reach out immediately to clarify any specifics. If the quote does not meet your expectations or needs, you can easily cancel the appointment without penalty as long as it is within the allowed time frame.
Steps to Take
Log in to Your GreenPal Account: Access your account from a desktop or laptop using a Chrome browser for the best experience.
Hire a Vendor: Choose a vendor from your quotes and complete the hiring process. Remember, your card will only be billed after you complete and confirm their completed service.
Contact the Vendor: Once you have hired a vendor, you will receive their contact information. Send them a text or call to confirm that the quote covers your entire property.
Clarify Specifics: Ask any questions about the service.
Adjust If Necessary: If the vendor's response is unsatisfactory, you can cancel your appointment and hire another lawn company. If needed, use the GreenPal platform to request your new free quotes.
Important Considerations
Booking Window: Lawn care vendors usually need a 48-hour window to schedule your service. Plan accordingly to ensure your lawn is serviced within your desired timeframe.
First Mowing Charge: If your grass is over 8" tall, the lawn care vendor may ask for an upcharge for the first mowing to get your yard under control.
Recurring Services: Note that most lawn care vendors using GreenPal are only taking on clients who book for the entire lawn mowing season, typically until October or November. One-time cuts are generally not available.