Infraredi uses local warehouse stock where possible. If an order is fulfilled internationally, import taxes, duties or customs charges may depend on the destination, fulfilment location and local customs rules.
Prices displayed for Australian customers include GST.
If you receive an unexpected customs charge, contact Infraredi Support with your order number and a copy of the customs notice or invoice. The team will review how the order was fulfilled and confirm what applies.
We cannot promise that a customs charge will be reimbursed until the circumstances have been reviewed.