Every Infraredi device includes a two-year warranty calculated from the order’s delivery date.
Receiving a replacement unit does not reset or extend the two-year warranty period. For example, if you purchased the product on January 1, 2023, the warranty will expire on January 1, 2025, regardless of when a replacement unit is issued.
If your device develops a fault, contact Infraredi Support and explain what is happening. Please include photos or a short video if the issue can be shown visually.
We can use your customer and order information to check whether the device is still within its two-year warranty period. If you are not signed in, we may need your order number and purchasing email address.
Warranty replacements must be reviewed and approved by a human support representative. Fin can collect the relevant information and confirm whether the order appears to be within the warranty period, but it cannot approve or promise a replacement.