Why does the data in my dashboard not match what I expect?

For: Owners, Managers

Numbers can look wrong because of a filter, the campaign, timing or a time zone. Check these in order.

Steps

Reset your filters. Set every filter on the page to All. Add them back one at a time to find the one that changes the numbers.
Check the campaign and dates. Campaigns that run at the same time keep separate numbers. Make sure the dates cover the whole campaign. Make sure the people you expect are signed up and eligible.
Wait for updates. Most employee data arrives within 24 hours of a change in your employee system. Live connections update at once. File feeds arrive on a set schedule, so a change after the last file shows with the next one. Very new sends may not show in reports yet.
Check time zones. The dashboard uses your company's time zone. Another system may put the same event on a different day. Still different? Please start a Help chat and tell us the page and the number.

A big CSV upload, which is a spreadsheet file, takes longer to finish. The Contacts list updates by itself, so you do not need to reload.
Adoption is the share of people who use Jolly. It uses your current list of people, so past months change when people leave.
Group bars may not add up to the top number. A person with no location counts in the top number but in no bar. A person in two groups counts in both.

Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.