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Why can't I see an employee in my dashboard?

Check the sync, phone number, enrollment and search filters when an employee is missing from Contacts.

Use this page when you cannot find an employee in Contacts. Check these things in order.

Steps

  1. Wait for the automatic update. If you use an HRIS, new employees show up within 24 to 48 hours of being added there. HRIS means the system where you keep employee records.

  2. Check their mobile number. Employees need a valid phone number to be a member. Go to Contacts, find them and look for errors.

  3. Check enrollment. An employee can be a contact without being enrolled. If their row says Unenrolled, open the three-dot menu and choose Enroll.

  4. Search again. Use Search Contacts with their name, username, phone number or email. Check for department or location filters. Check the spelling.

  5. Please add them only if they are truly missing. See How do I add an employee?

Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.

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