For: Owners, Managers
Use Surveys when you need to read the responses to a survey your organization sent through Jolly.
Finding the responses
In the left sidebar, open Attachments and click Surveys.
Select the survey you want to review. It opens on Questions by default.
Click Responses. Each row is one respondent, followed by their answer to every question, and the response detail shows the points they were awarded and their branch or location.
Filtering by campaign
If the survey is attached to more than one campaign, use Filter responses by campaign to look at one campaign at a time.
Exporting results
Click Export responses to download every answer as a spreadsheet. You can also have responses emailed to you the moment someone submits.
Before sharing an export outside your organization, check whether it contains personally identifiable information or sensitive employee feedback.
Anonymous surveys
If a survey was set up as anonymous, its responses appear in their own protected view and respondents are not named. That view only becomes visible once enough responses have come in that no individual could be identified from them, so an anonymous survey with very few responses will look empty. The scores still count toward your results.
Looking for NPS scores?
NPS results live under Intelligence -> Surveys, not here. Only surveys built from the NPS template appear there, and only once they've been sent - a survey you built yourself won't show up in Intelligence even if it has a 0 to 10 question.
Troubleshooting
If you don't see Surveys under Attachments, confirm your admin role has access to survey tools.
If a survey is missing, confirm it was created in the organization you're currently viewing.
If response counts look wrong, refresh the page and confirm the campaign filter is cleared.
Questions? Click Help in the left sidebar to start a chat with us. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).