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The way of working for development conversations
Within Learned, employees and coaches can have informal 1-1 conversations as well as more formal development conversations. The development conversations are always connected to filling out a conversation form. These conversation forms are drawn up by the Admins and then shared with the employee by the Admins or coaches. The conversation form can be used for the following purposes:
Conducting a goal setting conversation.
Conducting a performance / assessment interview.
Conducting evaluation interviews during a traineeship.
Exchanging 360° feedback on skills
Where can I find the conversation?
If a conversation round is created, the user will receive a notification. The tasks related to your conversation will appear on the Home page. Furthermore, all conversations can be found via Development - Conversations (left menu) under the tab 'About you'.
The conversation tasks
A conversation round consists of the following parts:
Requesting input: If the conversation consists of 360° feedback, the intention is that you ask other colleagues and / or external parties to provide you with input for your conversation.
Preparing your conversation: Fill in your own conversation form. You discuss the results of this form together with your coach.
Peer / Coach input: As a colleague or coach, give input to your colleagues/team members.
View your conversation report: In section 'Report' you can see how you have completed the form and what others have filled out for you.
Schedule a conversation to discuss the report: The coach is responsible for scheduling a date to discuss the report. You as an employee have the opportunity, together with this coach(es), to keep conversation notes.
Digitally sign: If the Admin has added this option to the conversation, you as an employee must digitally sign the completed conversation report together with your coach(es).
Asking input and filling out conversation forms
Asking peers for input
If the Admin has enabled the option 'Peer reviews', you are supposed to ask at least 1 colleague for input. All your colleagues can be selected from the dropdown. You can use the email field to ask an external partner/customer for input. When you ask peers for input you can preview the questions that will be sent to them.
If the option 'Coach reviews' is turned on, your coaches will automatically be asked for input. So you don't have to do anything for this.
Prepare your conversation
Then you get started by filling in your own conversation form. This form may consist of several sections covering different types of questions. There are questions for which you must assign a score, but there may also be open questions in the form. You go through all the questions and when you are ready to share the form with your coach, click the button on the top right of the screen. You can also choose to save your form as a draft in the meantime and share the form at a later time.
If the Learned module for 'Real-time feedback' is activated, you will see a column on the right in which you can see all feedback messages given and received within a certain period. You can use these insights when preparing your conversation.
Note: You may also be asked to set new business goals and/or learning goals. The idea is that you formulate 1 or more goals for a specific goal cycle. In other words, you are asked to work on certain goals in a certain period of time. You can create completely new goals, or import existing goals to the required goal cycle. All created goals can then be found on the 'Goals' page.
Peer/Coach input
If you, as a colleague (peer) or as a coach, have to provide someone else with input, click on the To Do in your list. Then the form of that person opens with a message with a request or instruction. This form works the same as filling in your own conversation form.
Discussing and signing conversation forms
In the task list in the conversation, you will also find a task for the coach(es) to schedule a date to discuss the conversation report. If you have activated the calendar link, this appointment will also appear directly in Google/Outlook.
The report will contain both your personal input and the input of your peers/coaches. On the right side of the screen, you have the option to write down next steps for yourself or your coach and to keep conversation notes. You can keep track of shared notes, private notes and upload attachments.
If the Admin has added this option to the review, you as an employee must digitally sign the completed conversation report together with your coach(es). You will find tasks for this in the conversation and it is also possible to do this from the conversation report. The coach must first sign the report and then the task becomes active for you as an employee. Depending on the settings by the Admin, you have to sign for having seen, sign for agreement, or just sign.
Note: after you have signed the conversation report, all tasks are blocked and you cannot change anything.
