What does the Sync Status mean in the Manage Data screen?
| Description |
Failed | Something has prevented this livestock event from being synchronised with Figured. Refer to the table below for further troubleshooting. |
Pending | This event has not yet been synchronised with Figured. If a Pending event has a warning symbol (!) then it may require your attention. Refer to the table below for further troubleshooting. |
Syncing | This event is currently synchronising with Figured. |
Successful | This event has been successfully synchronised with Figured. The sync checkbox for this record will be disabled |
What can cause a Failed sync status?
| Description | Suggested action |
The reciprocal event for the other farm involved in this transfer can not be found and therefore can not be synchronised with Figured. | The Trev + Figured integration is only able to synchronise transfer events where the records for both farms involved in the transfer match (equal but opposite transfer events).
NB: This message will typically be displayed for transfer events that were created prior to the improved two-way livestock transfer mechanism being released in Trev. | Option 1/ Contact the other farm to confirm the correct details. We recommend locating and removing the original transfer event that has failed, then creating a new transfer event with the correct details.
Option 2/ Delete the transfer event and use an alternative event type (such as purchase/sold or missing/found). |
The details of this transfer event do not align with the other farm involved in this transfer and therefore can not be synchronised with Figured. | The Trev + Figured integration is only able to synchronise transfer events where the records for both farms involved in the transfer match (equal but opposite transfer events). | Option 1/ Contact the other farm and agree on the correct details and edit this transfer event. NB: if you make changes you’ll need to wait until the other farm has confirmed those new transfer details before being able to synchronise.
Option 2/ Delete the transfer event and use an alternative event type (such as purchase/sold or missing/found). |
The other farm involved in this transfer is not connected to Figured. | The Trev + Figured integration is only able to synchronise transfer events where both farms involved in the transfer have been connected to a “Livestock Tracker” in Figured. | Option 1/ Establish a connection with the “other” farm to a tracker in Figured and re-sync the event.
Option 2/ If you do not wish to create a connection for the “other” farm to a tracker in Figured, then delete these records and use an alternative event type (such as purchase/sold or missing/found). |
This event has failed to synchronise in Figured. Please try again and if the problem persists refer to the Figured Troubleshooting Guide in the Help Centre. | The Trev + Figured integration is only able to synchronise transfer events where both farms are within the same Figured farm. | Option 1/ Ensure both farms are mapped to the same Figured Farm (or farms within a multi-farm) and re-sync the event.
Option 2/ Delete these records and use an alternative event type (such as purchase/sold or missing/found). |
This event has failed to synchronise in Figured. | This is a general failure message which might be due to connectivity issues relating to the integration. | Try again and if the issue persists please contact the Trev support team via Intercom. |
What can cause a Pending sync status?
| Description | Suggested action |
This Class Change In is pending because the corresponding Class Change Out event has not yet been synchronised with Figured. | A Class Change event in Figured is initiated by Trev transmitting a Class Change Out event. The Class Change In event will remain in a pending state until such time as the Class Change Out event has synchronised. | Ensure the Class Change Out event has been synchronised. |
This event is pending because it was previously synced with Figured and has since been deleted in Trev. | This event has previously been synchronised with Figured but has since been deleted in Trev. If you re-sync this event it will remove the event from Figured, and this record will be removed from the Manage Data screen. | Synchronise the event to remove it from Figured. |
This Transfer In is pending because the corresponding Transfer Out event for the other farm has not yet been synchronised with Figured. | A Transfer in Figured is initiated by Trev transmitting a Transfer Out event. If you have a Transfer In event this will be in a pending state until such time as the “other” farm synchronises their Transfer Out event. | Wait until the Transfer Out event has been synchronised by the other farm. |
This event is pending because it was previously synchronised and has since been updated in Trev. | This event has previously been synchronised with Figured but has since been updated in Trev. If you re-sync this event it will update the event in Figured. | Synchronise the event to update it in Figured. |
This event is in the queue to be synchronised. | The Sync Selected or Sync All button has been clicked and this event has been queued but not yet synchronised. NB: you may need to click the “Refresh” button to update the sync status. | Wait for the event to be synchronised. This should only take a few minutes so if the event remains in this state then please contact the Trev support team via Intercom. |