Bonterra Payments is our preferred option for processing payments collected through your Bonterra products, such as 'Fundraising Pages' or 'Auctions'.

Bonterra Payments provides multiple payment methods through Stripe and PayPal gateways, and provides a quick and secure way to process - and then disburse - your organization's collected donations and other transactions.

To have access to set up PayPal for your organization, you must be onboarded onto Stripe. For more information about PayPal onboarding, check out this related article.
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Stripe is a payment processing option to help process transactions made through your Bonterra products and services. Stripe provides faster disbursements for your organization’s donations and ticket purchases and includes added flexibility for your tax receipts and the transactions your organization may be collecting.

For more information on Stripe, please check out their resources here.

There are several benefits:

Stripe via Bonterra Payments disburses funds on a five-business-day rolling basis from the transaction date. That means if a transaction is made on a Wednesday, the funds will be disbursed via Bonterra Payments the following Wednesday.

Donations made through PayPal will be immediately available in the organization’s PayPal account. Transferring money from a PayPal account to a bank account will take 3-5 days from when the transfer is initiated.

Check out our guide on creating custom filters and reports here!

We have a detailed walkthrough on how to set up your account here!

No, you must create a new business account for your Bonterra services.

We have a detailed walkthrough here!

Most often, this is because your organization does not have an EIN or is fiscally sponsored by another organization. If this is the case, contact our Support Team so we can investigate further.

Stripe’s website states:

“This information is required as part of Stripe’s mandatory identity verification requirement: Stripe must collect, verify, and maintain information on the individuals associated with every US Stripe account, as required by our regulators and financial partners. This is intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes.”

Click here for the full article from Stripe.

By using Bonterra Payments as a payment processor, your donors can use either Google Pay or Apple Pay (as well as credit cards) to complete their payments through your platform. For more information on these payment options, click here.

Note: These additional payment options are unavailable for recurring donations or to use with our 'Auctions' platform.

With Bonterra Payments, Google Pay will be available to all donors during checkout. Donors will have the option to pay with Google Pay or with a credit card. If they select Google Pay, they will be directed to log into Google via a pop-up window to proceed.

Refer to this official resource if you have any questions about how to use or set up Google Pay.

The ability to use Apple Pay will depend on qualifying with Candid's Seal of Transparency. Once your organization has at least a Bronze seal, Apple Pay should be available for your donors the following day.
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​Note: Due to functionality restrictions in place by Apple, Apple Pay only appears as a payment option if you are completing the checkout process on an Apple device or using Safari as your web browser. We are aware of this limitation - however, this restriction has been set by Apple. We appreciate your understanding!

Here are some additional details on how to obtain the Seal of Transparency.

We recommend navigating to 'Settings' and then 'Payment Profile' in your 'Fundraising Pages' to add or update any missing information.

Still experiencing issues? Contact our Support Team for further assistance.

Supervisor-level admins can change or update this information by clicking on the Settings tab in Fundraising Pages, and selecting Payment Profile from the drop-down menu.

Once the page reloads, click the 'Actions' button in the top-right corner and select 'Stripe Account Update' from the drop-down list of options.

Initially, only the Supervisor-level admin who initiated the Bonterra Payments setup process may make these changes; however, other admins may also be given access to make those changes by contacting our Support Team for assistance.

Contact our Support team to process a refund for transactions made through Bonterra Payments. They can submit a refund request and will work with you to confirm the donation is marked as 'Refunded' within your system.

Refunds are typically processed within a business day, but it can take 5-10 business days for the charge to be reversed on your donor's statement.

Note: If refunds are processed more than 4 business days after the transaction, the donor/cardholder will have to work with the organization directly to get a refund. This is because funds are officially transferred to the organization’s bank account after 5 business days.

No, at this time only full refunds are available for those transactions.

In these situations, we recommend donors be refunded the full amount. Once the refund has been processed, they can donate (the correct, intended amount).

No, the transaction fee is non-refundable after the funds have been disbursed to your organization. If you wish to refund a donor for that transaction fee, you may use the funds disbursed to your organization.

Donations received through Bonterra Payments will pay out on a rolling basis with a statement descriptor of 'BonterraTech.com', approximately 5 business days after the date of donation.

Required Eligibility for Bonterra Payments

How do I set up Bonterra Payments as my payment processor?

How Do I Use PayPal and Venmo with Bonterra Payments to Process Transactions?

Navigate back to the Receiving Online Donations & Accounting Questions Index.