Bonterra Payments is one of the options available for processing payments collected through your Bonterra products, such as Fundraising Pages or Auctions.

Bonterra Payments is powered by Stripe, and provides a quick and secure way to process - and then disburse - your organization's collected donations and other transactions.
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Stripe is an alternative payment processing option available to help process transactions made through your Bonterra products and services. Stripe provides faster disbursements for your organization’s donations and ticket purchases and includes added flexibility for your tax receipts and for the transactions your organization may be collecting.

For more information on Stripe, please check out their helpful resources here.

There are several benefits:

Bonterra Payments disburses funds on a five-business-day rolling window from the date of the transaction. That means that if a transaction is made on a Wednesday, the funds will be disbursed via Bonterra Payments on the following Wednesday.

Please check out our related guide on how to create customizable filters and reports for those transactions here!

We have a detailed walkthrough on how to set up your account here!

No, you will need to create a new business account for use with your Bonterra services.

Most often, the reason that you are not able to move past the first step in the setup process is because your organization does not have an EIN or is fiscally sponsored by another organization. If this is the case, please contact our Support Team so we can investigate further.

Stripe’s website states that “This information is required as part of Stripe’s mandatory identity verification requirement: Stripe must collect, verify, and maintain information on the individuals associated with every US Stripe account, as required by our regulators and financial partners. This is intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes.”

For the full article from Stripe, please click here.

By using Bonterra Payments as a payment processor, your donors have the ability to use either Google Pay or Apple Pay (as well as credit cards) to complete their payments through your platform. For more information on these payment options, please click here.

(Please note that these additional payment options are not available for use with recurring donations, or with our Auctions platform.)

With the use of Bonterra Payments, Google Pay will be immediately available to all donors during the checkout process. Donors will be presented with the option to pay with Google Pay, or with a credit card.; if they select Google Pay, they will be directed to log into Google via a pop-up window to proceed.

For any questions on how to use or set up Google Pay, please refer to this official resource.

The ability to use Apple Pay will depend on qualifying with Candid's Seal of Transparency. Once your organization has at least a Bronze seal, Apple Pay should be available for your donors the following day.
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​Note: Due to functionality restrictions in place by Apple, Apple Pay only appears as a payment option if you are completing the checkout process on an Apple device or using Safari as your web browser. We are aware of this limitation - however, this restriction has been set by Apple. We appreciate your understanding!

Here are some additional details on how to obtain the Seal of Transparency.

We first recommend navigating to Settings, then Payment Profile in your Fundraising Pages account to add or update any missing information.

If you are still experiencing issues, we recommend contacting our Support Team for further assistance.

Supervisor-level admins are able to change or update this information by clicking on the Settings tab in Fundraising Pages, then selecting Payment Profile from the drop down menu.

Once the page reloads, you can click on the blue Actions button in the top-right corner, and selecting Stripe Account Update from the dropdown options.

Please note that initially, only the Supervisor-level admin who initiated the Bonterra Payments setup process will have the ability to make these changes; however, other admins can also be given access to make those changes by contacting our Support Team for assistance.

Please contact our Support Team directly to process a refund for transactions made through Bonterra Payments They will be able to submit the refund on your behalf to the appropriate parties, and will work with you to ensure that the donation is marked as "refunded" within your system.

Refunds will typically be processed within a business day, but it can take 5-10 business days for the charge to be reversed on your donor's statement.

NOTE: If refunds are processed more than 4 business days after the transaction, the donor/cardholder will have to work with the organization directly to get a refund. This is because funds officially transfer to the organization’s bank account after 5 business days.

No, at this time only full refunds are available for those transactions.

We recommend that in these situations, donors are refunded the full amount and then make a second, corrected contribution once the refund has processed.

No, the transaction fee is non-refundable after the funds have been disbursed to your organization. If you wish to refund a donor for that transaction fee, you can do so at your discretion directly through the funds disbursed to your organization.

Donations received through Bonterra Payments will pay out with a statement descriptor of "BonterraTech.com", approximately 5 business days after the date of donation. These payouts also occur on a rolling basis.