Bonterra's Auctions pages require the use of Bonterra Payments as a payment processor, in order to collect and disburse your organization's funds from your upcoming auction.
If this is your first auction using our Auctions tool, you will be prompted to complete the setup process for Bonterra Payments as soon as possible - failure to set up Bonterra Payments will cause issues collecting payment from your bidders once your auction has begun.
Below, we've outlined the steps you'll need to take to set up Bonterra Payments, so you can prepare for your upcoming auction well before your first bidder arrives.
Before You Begin
We strongly recommend that you complete the Bonterra Payments setup all at once (about a 15-minute process). Please ensure that you have your organization's bank account and organization details ready before you begin.
Additionally, this process should be completed by an administrator or business representative within your organization - and must be completed by the person who initiated the setup process within your Auctions platform.
If that isn’t you, please exit this setup until someone with that management access can proceed, or contact our Support Team for further assistance.
Step 1: Click on the banner at the top of your Auctions landing page.
When you log into your Auctions tool for the first time, you should see a banner at the top of the screen that indicates you need to complete the setup process.
The banner will mention setting up "Stripe." Bonterra Payments are powered by Stripe; for more information please see our related guide on Bonterra Payments here.
Step 2: Confirm information regarding your organization, then click "Next".
Once you click on that banner, you should then be brought into our onboarding process. You'll be prompted to confirm a few pieces of information about your organization, such as your organization's name, address, EIN, and representative for your organization (which should be you, as you complete this process!).
If everything looks correct, click "Next" in the top-right corner.
Step 3: Provide banking information for your organization, then click "Next".
The next step will ask you to add specific banking information for your organization.
You will be required to link Stripe to your organization's bank account during this process. The bank account must be in your organization's name - it cannot be a personal bank account - and you can only link one bank account for your disbursements through Stripe. This means that unfortunately, we cannot accommodate disbursements into multiple bank accounts.
Step 4: Click "Verify your Stripe Account" on the next screen.
Once you've entered your organization's banking information and pressed "Next," you'll be prompted to verify your account on the next page.
You'll also receive notice that the next step will reference Bonterra, as Network for Good's parent company, and you'll be asked to enter the last four digits of your social security number as a means of verification.
To move forward in this process, click on the "Verify your Stripe Account" button.
Step 5: Re-confirm additional details about your organization, then click "Continue" to proceed.
Once redirected, you'll again be asked to answer or confirm a few details about your organization, such as your organization's name, EIN, and phone number.
Once you've entered and confirmed those details, click on "Continue" to proceed (or click on the option to "Save for later" if you need to exit and return to this process later on.
Step 6: Verify your role within the organization with your Social Security number or other approved documentation, then click "Next".
On the next page, you will be prompted to verify information in regards to your role within your organization. You will be asked to provide your name, role within the organization, date of birth, address, phone number, and last four digits of your social security number. (Why?)
When you reach the field where you are required to enter the last four digits of your Social Security number, you may instead use specific, approved documentation to verify your identity if you so choose.
If so, you will then be prompted to submit a photo or take a picture of the approved documentation.
Step 7: Review your organization's information, then click "Submit".
Once you have verified your identity within the organization, you will be asked to review the information you have provided during the setup process one final time.
If everything appears to be correct, please press the blue “Submit” button at the bottom of the screen.
You will then be directed back into the onboarding process within your Auctions platform to complete the remaining steps.
NOTE: It may take 2-3 minutes for the page to redirect back to your Auction, so don’t navigate away or close this page! The page itself will reload once it’s done verifying.
Step 8: Click on "Continue to Next Step".
You should now see a confirmation message indicating that your new account has been created and connected to your Auction.
Once you click on "Continue to Next Step", you’ll then see a “Congratulations!” message indicating your account with has been created and is currently being verified.
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