From 30 September 2026, each GBP, EUR or USD wire IBAN costs $0.99 per month. This fee covers the cost of holding the account open. If you'd rather not pay it, you need to close the IBAN — this article shows you how. In every case, your money stays yours and remains safeguarded until it reaches you.
⚠️ Emptying an IBAN does not stop the fee. The $0.99 is charged for every IBAN you hold, whether or not there is money in it, and we take it from your USD balance. So moving your money to your USD wallet and leaving the IBAN open means you keep being charged — out of the wallet. Closing the IBAN is what stops the charge.
✅ Who is excluded from these fees
The following users are not charged the $5.99 activation fee or the $0.99 monthly fee:
GCC residents — for their USD account
EU residents — for their EUR account
UK residents — for their GBP account
Prior activation fee payers ($5.99 or $1.99) — per IBAN: the activation fee exempts you from the $0.99 monthly fee for that specific IBAN only. If you open a different IBAN currency, the $5.99 activation and $0.99/month apply to that new IBAN
nsave Pro subscribers — included in your subscription
ℹ️ Note: If you paid the $5.99 opening fee for an IBAN, the monthly fee doesn't apply to that IBAN. It still applies to any other IBAN currency you hold or open later.
How to close an IBAN account, in the app
You can do all of this yourself, without contacting us.
Step 1 — move the balance out. An account with money in it can't be closed. If you try, you'll see "Move any remaining balances before closing this account." Send it to another account of yours, withdraw it to your local currency, or move it to your USD balance.
Step 2 — close the account:
On the Home screen, tap the currency account you want to close — your EUR, GBP or USD account.
Tap Account details.
If it's your USD account, switch to the SWIFT (International) tab first. Your free ACH (USA) details are a separate product — they carry no fee and aren't closed here.
Tap the ⋯ menu at the top right and choose Close account. In the run-up to a charge, the same option also appears as a link at the bottom of the screen.
Confirm on the Close account screen.
You'll see "Account closure requested", and your wire details disappear from the app once the request is processed. The monthly fee stops from that point. If the details are still showing after a while, contact support.
🔁 Repeat for every currency you don't plan to use. The fee is charged per IBAN, so closing your EUR account doesn't close your GBP or USD one. Each currency has to be closed separately.
ℹ️ Closing an IBAN can't be undone. Your nsave account, card, @ntag and invest account all stay open, but the IBAN details are gone for good — anyone paying you will need new ones. A new IBAN later costs $5.99 on Standard, free on Pro.
Where to move your money before you close
Your USD wallet. Free to hold and free to use, and we convert your balance to USD at no charge until 30 September 2026. Everything else (card, transfers, invest, @ntag) keeps working. Remember this is only where your money goes — it does not close the IBAN or stop the fee, so still follow the closing steps above.
⏳ Coming shortly: We're working on making this available directly in the app. We'll notify you as soon as it's ready.
An external account. Transfer your money to any account of yours at our standard transfer fee. If your balance is smaller than the transfer fee, the transfer won't go through.
Your local currency. You can withdraw to your local currency from the app. Fees vary by destination — the app shows you the cost before you confirm.
If you can't move your balance out
If none of the routes above work for you, fill in this short form: IBAN closure request form. On the form you can choose one of two routes:
Donate your remaining balance to a vetted charity. We'll send the funds on your behalf and confirm by email.
Have us hold your balance in a safeguarded account. We'll move your funds to a dedicated safeguarded account and hold them for up to 6 years. If you open a new IBAN with us at any point during that period, email us from your registered address and we'll credit the funds back to you. After 6 years, unclaimed funds are treated in line with applicable law.
What happens after you submit the form: For your security, a form submission alone doesn't move money. We'll email your registered nsave address to confirm it was really you and to confirm your chosen option. Nothing happens until you reply to confirm. We'll then process your request and confirm the outcome by email — in some cases we may resolve your request in another way that leaves you no worse off.
Closing your entire nsave account
If you no longer want any nsave services at all:
Move all your funds out of nsave first (to an external account of yours).
Use the self-serve account closure flow in the app: Settings → Get Help → Close account.
⚠️ Full account closure is irreversible. Once you close your nsave account, you may not be able to open it again. This is not the same as closing an IBAN — it ends all nsave services permanently. If your only concern is the IBAN fee, closing just the IBAN (above) is what you want.
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