This article will walk you through how to issue refunds and exchanges in the Box Office Portal. Using this function:
allows you to quickly handle refund or exchange requests on the spot, keeping customers happy without delay.
allows you to maintain accurate financial records, recording full refunds, partial refunds, or ticket exchanges in real time.
helps you manage inventory and seating more effectively, as exchanged tickets free up seats and refunds update sales numbers immediately.
👟Walkthrough
From the Box Office Portal, click on the All Orders tab on the left side dashboard.
Click on the red Actions button. This will open a drop down with two options: Manage Order or Resend Confirmation.
Click on Manage order.
You will be brought to the Order details page where you can transfer, exchange, refund, convert tickets to a donation, or partial refund tickets.
🎓 Recap
Within On The Stage’s Box Office Portal, you can easily process full or partial refunds and exchanges for ticket holders. Just select a performance, choose the order, click Refund/Exchange, enter the amount or new ticket info, and confirm. The system updates payment records, adjusts ticket inventory live, and keeps a clear audit trail of all changes.
🚀 Best Practices
Start with a clear refund/exchange policy: Define timelines (e.g., no refunds after 48 hours before showtime), eligible ticket types, and any fees.
Train staff thoroughly: Make sure your ticketing team knows how to process different types of refunds or exchanges, including partial ones.