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Processing Refunds and Exchanges - Box Office Portal

This article will walk you through how to issue refunds and exchanges in the Box Office Portal.

Abbey avatar
Written by Abbey
Updated over a year ago

From the Box Office Portal, click on the All orders tab on the left side dashboard.

Click on the red Actions button. This will open a drop down with two options: Manage Order or Resend Confirmation.

Click on Manage order.

You will be brought to the Order details page where you can transfer, exchange, refund, convert tickets to a donation, or partial refund tickets.

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