Welcome to your PALIDIN User Guide!
This guide is designed to help you get set up quickly and ensure you are fully equipped to start scanning documents and use the FraudFighter portal effectively. By following the step-by-step instructions, you'll be able to configure your system, manage users, assign locations, and understand key features like WebID and Mobile.
Whether you're new to PALIDIN or need a refresher on specific features, this guide will walk you through everything you need to ensure a smooth setup and provide the necessary training to make the most of our solutions. We’re here to help you every step of the way!
1. Logging Into the FraudFighter Portal
Visit this link for detailed instructions on logging into the Portal.
2. Adding Locations
Follow this guide on creating and assigning locations to users to manage where your users are assigned within the portal.
3. Adding Users
4. Dashboard
What is the Dashboard? The Dashboard provides a centralized overview of your PALIDIN system(s). It presents key metrics such as scan count, system counts, and results obtained so that you can keep track of PALIDIN data from any browser.
What does the Dashboard do? It helps you monitor, manage, and analyze scan data in real time. You can also track your devices and activity across your different locations.
5. Applicants Tab:
The applicants tab is a searchable page that contains your guest’s records from scans done on all PALIDIN applications (Desktop, Mobile, and WebID).
Use this guide to learn how to print, view, and save Transaction Reports,
Visit this guide to understand the 4 Authentication Results you may receive while conducting a scan.
For a deep dive into the concepts, tests, and terms used during authentication, reference this guide.
6. PALIDIN WebID Tab:
Sending Authentication Invites:
For instructions on how to send WebID authentication invites to users, follow this link.
Helpful guides for your guests on how to capture good ID images:
7. PALIDIN Mobile Access:
Apple Devices: Download the PALIDIN Mobile app for Apple devices by following this guide.
Android Devices: Download the PALIDIN Mobile app for Android devices with this link.
Mobile App Demo: View a demo of the PALIDIN Mobile authentication process here.
8. PALIDIN Desktop Setup
Ensure the PALIDIN Desktop System is installed by a local PC admin
Use the installation instructions to install PALIDIN on your desktop.
Refer to the PALIDIN Quick User Guide for easy reference on how to operate the system.
Congratulations! You've now completed the setup and training process for your PALIDIN system. By following this guide, you've ensured that your account is properly configured, users are set up, locations are assigned, and you’re ready to fully utilize the PALIDIN suite.
If you have questions, please contact support by:
Calling 800.883.8822
Emailing support@fraudfighter.com
Monday-Friday, 7AM - 5PM PST